Irene Rivaroli
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Also to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Part-time Assistant Manager
Lids Locker Room
03.2021 - 04.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Develop strategies to increase sales and drive profits.
- Reviewed sales and gross profit reports to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Waitress
Denny's
06.2016 - 09.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industries to minimize accidents, incidents, and liability to restaurants.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Associate of Arts - History
Riverside City College
Riverside, CA06.2020
Associate of Science - Social Behavior
Riverside City College
Riverside, CA06.2020
Associate of Science - Psychology
Riverside City College
Riverside, CA06.2020
Skills
- Cash Handling Expertise
- Business Development
- Conflict Resolution Techniques
- Bilingual
- Constructive Feedback
- Communication
- Time Management
Languages
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Part-time Assistant Manager
Lids Locker Room
03.2021 - 04.2022
Shift Supervisor
Starbucks
09.2020 - Current
Waitress
Denny's
06.2016 - 09.2020
Associate of Arts - History
Riverside City College
Associate of Science - Social Behavior
Riverside City College
Associate of Science - Psychology
Riverside City College
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