Irene Rivera
Harlingen,TX
Summary
Dynamic leader with proven expertise in inventory management and customer service, honed at AutoZone. Excelled in boosting customer satisfaction through effective training and mentoring, while implementing cost-saving strategies to enhance store profitability. Skilled in team building and leadership, significantly reducing staff turnover. Demonstrates exceptional problem-solving abilities and outstanding communication, driving performance across all levels.
Overview
27
27
years of professional experience
Work History
Store Manager
AutoZone
05.1998 - Current
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
No Degree - Business
Modesto Junior College
Modesto, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Inventory control
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Team building and leadership
- Goals and performance
- Retail inventory management
Timeline
Store Manager
AutoZone
05.1998 - Current
No Degree - Business
Modesto Junior College
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