IRENE ROCHA
Summary
Detail-oriented Criminal Justice professional with experience in fraud detection, customer service operations, and commercial transportation as a CDL driver. Proven ability to analyze suspicious activity, enforce policy compliance, and maintain accurate documentation in high-responsibility environments. Bilingual in English and Spanish, facilitating effective communication with diverse communities and enhancing operational effectiveness. Demonstrates sound judgment, strong observational skills, and unwavering integrity essential for roles in law enforcement and public safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Class A CDL Truck Driver (Hazmat & Doubles/Triples)
OS Enterprises Inc. (FedEx Ground Contractor)
Edinburg, TX
06.2022 - Current
- Transport freight in compliance with DOT and federal regulations.
- Conduct detailed vehicle and cargo inspections before and after trips.
- Operate commercial vehicles transporting hazardous materials.
- Maintain accurate logs and documentation per federal requirements.
- Demonstrate situational awareness and ensure cargo security.
- Hours per Week: 40+ | Supervisor: Available Upon Request | May Contact: Yes
CDL Driver – Heavy Equipment Transport
Diamond 8 Concrete
Santa Rosa, TX
05.2021 - 10.2021
- Transport heavy machinery using lowboy and end dump trailers.
- Ensure compliance with transportation and weight regulations.
- Perform safety inspections and maintain transport documentation.
- Hours per Week: 40 | Supervisor: Available Upon Request | May Contact: Yes
Seasonal Class A CDL Driver
Rio Grande Valley Sugar Growers
Santa Rosa, TX
10.2020 - 04.2021
- Transport agricultural loads following safety and compliance procedures.
- Maintain logs and ensure adherence to operational standards.
- Hours per Week: 40+ | Supervisor: Available Upon Request | May Contact: Yes
Senior Customer Service Representative
Dish Network
Harlingen, TX
07.2012 - 06.2020
- Assist residential and commercial customers with account management.
- Handle confidential customer information with discretion.
- De-escalate high-stress situations professionally.
- Document account interactions accurately in company systems.
- Hours per Week: 40 | Supervisor: Available Upon Request | May Contact: Yes
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ12-2025
Associate of Applied Science - Building Construction Technology
Texas State Technical College
Waco, TX08-2020
High School Diploma -
Harlingen High School South
Harlingen, TX08-2008
Skills
- Integrity & Ethical Conduct
- Conflict Resolution & De-escalation
- Interviewing & Information Awareness
- Bilingual Communication (English/Spanish)
- Critical Thinking & Decision-making
- Attention to detail
- Customer Service & Public Interaction
- Regulatory compliance
- Fraud Detection & Risk Assessment
Certification
- Commercial Driver’s License (Class A), State of Texas
- Hazardous Materials (H) Endorsement
- Tanker (N) Endorsement
- Tanker/Hazmat (X) Endorsement
- Doubles/Triples (T) Endorsement
- Air Brake Endorsement
- OSHA 30 Certification
Timeline
Class A CDL Truck Driver (Hazmat & Doubles/Triples)
OS Enterprises Inc. (FedEx Ground Contractor)
06.2022 - Current
CDL Driver – Heavy Equipment Transport
Diamond 8 Concrete
05.2021 - 10.2021
Seasonal Class A CDL Driver
Rio Grande Valley Sugar Growers
10.2020 - 04.2021
Senior Customer Service Representative
Dish Network
07.2012 - 06.2020
Associate of Arts - Criminal Justice
University of Phoenix
Associate of Applied Science - Building Construction Technology
Texas State Technical College
High School Diploma -
Harlingen High School South