Irene Rodriguez
Hayward,CA
Summary
Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at Duramor. Excelled in leadership, team management, and implementing efficient procedures to enhance productivity. Proficient in Microsoft Office and FileMaker CRM, demonstrating a strong blend of technical and interpersonal skills to drive organizational success.
Overview
8
8
years of professional experience
Work History
Office Manager
Duramor
06.2024 - Current
- Oversees daily office operations for the company's sister branch
- Manages administrative processes, including scheduling and client communications
- Implements efficient office procedures to optimize team productivity
- Provides leadership and support to staff, ensuring a positive and collaborative work environment
Customer Service Supervisor
Alley Cat
10.2023 - 06.2024
- Supervised and trained a team of customer service representatives to enhance performance
- Developed and implemented strategies to improve service quality and efficiency
- Acted as a liaison between the customer service team and upper management
Customer Service Representative
Alley Cat
10.2022 - 10.2023
- Delivered outstanding customer service by resolving inquiries and ensuring client satisfaction
- Maintained accurate records and processed customer transactions efficiently
- Built strong relationships with clients to drive customer loyalty
Schedule Coordinator
HR Support Pros
San Leandro, CA
01.2020 - 01.2021
- Efficiently managed daily schedules for Nurse Practitioners, Medical Assistants, and Phlebotomists at various COVID-19 testing sites
- Utilized Microsoft Office Suite for documentation and reporting tasks
- Maintained professionalism in a fast-paced, high-pressure environment
- Answered and redirected phone calls, ensuring timely follow-ups
- Organized and maintained accurate files with proper documentation
Administrative Assistant/Receptionist
Service West
San Leandro, CA
01.2018 - 01.2019
- Handled incoming customer calls and managed voicemail systems
- Supported estimating teams with quote assignments and queue management
- Coordinated permit processes, including electrical, parking, and insurance documentation
- Performed data entry tasks, inputting change orders into FileMaker CRM
- Scheduled and coordinated client events, both on- and off-site
- Assisted with scheduling and walkthroughs for small business accounts
Dental Receptionist
Creative Smile Dental
Fremont, CA
01.2017 - 01.2018
- Managed patient communications, including appointment confirmations and follow-ups
- Posted charges and payments to patient accounts
- Maintained accurate and confidential patient records in the system
- Provided a welcoming environment for patients while safeguarding their privacy
Education
High School Diploma -
Castro Valley Adult School
01.2017
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google Suite proficiency
- Excellent written and verbal communication
- Time Management and Organization
- Leadership and team management
- FileMaker CRM proficiency
- Scheduling and Coordination Expertise
- Administrative support
- Customer service
- Document management
- Employee training
References
Available upon request.
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Office Manager
Duramor
06.2024 - Current
Customer Service Supervisor
Alley Cat
10.2023 - 06.2024
Customer Service Representative
Alley Cat
10.2022 - 10.2023
Schedule Coordinator
HR Support Pros
01.2020 - 01.2021
Administrative Assistant/Receptionist
Service West
01.2018 - 01.2019
Dental Receptionist
Creative Smile Dental
01.2017 - 01.2018
High School Diploma -
Castro Valley Adult School
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