Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Irene Rojas

Bradenton

Summary

Dynamic customer service professional with proven expertise at Bowes Imaging Center, adept at resolving conflicts and enhancing customer satisfaction. Skilled in data entry and complaint resolution, I foster strong relationships through active listening, resulting in increased loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bowes Imaging Center
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Server

Westminster Senior Living Community
02.2023 - 08.2023
  • Developed and implemented community nutrition program to improve health outcomes and prevent disease.
  • Monitored patient progress, documenting changes in health status and nutritional status.
  • Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
  • Assisted with developing and implementing budget and resource allocation plans to promote cost-effectiveness and efficiency.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Served as a reliable resource for colleagues seeking guidance on best practices related to meal preparation or delivery procedures within the hospital setting.
  • Enhanced kitchen efficiency by assisting with food preparation tasks, ensuring optimal meal quality for patients.
  • Performed accurate data entry related to patient meal orders, enabling efficient communication between clinical staff and the nutrition services department.

Nutrition Services Attendant

SARASOTA MEMORIAL HOSPITAL
07.2022 - 07.2023
  • Streamlined delivery processes for patient meals, resulting in increased efficiency within the nutrition services department.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.
  • Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Assessed nutrition needs to determine best intervention and care.
  • Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
  • Provided nutritional counseling to patients and families to improve overall health and wellbeing.
  • Cleaned and organized kitchen, dining and service areas.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Walmart Stocker

Walmart
09.2022 - 11.2022
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Checked and pulled defective or expired products from shelves.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.

Server

Avocado Grill
06.2022 - 09.2022
  • Managed order intake with accuracy.
  • Served meals and drinks to patrons.
  • Coordinated order submissions to kitchen.
  • Ensured timely and precise service of meals and drinks.
  • Handled cleaning and bussing responsibilities effectively.
  • Executed comprehensive reviews.
  • Maintained cleanliness standards pre- and post-activities.
  • Maintained high levels of customer satisfaction.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Grocery Shopper

WALMART BRADEN RIVER
07.2018 - 10.2020
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
  • Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
  • Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
  • Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
  • Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
  • Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
  • Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.
  • Promoted a safe shopping environment by adhering to all health guidelines, including mask-wearing and frequent hand sanitization procedures during shifts.
  • Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Server

WATERS EDGE OF BRADENTON
07.2018 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Southeast High School
2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Microsoft outlook
  • Coordination
  • Order fulfillment
  • Software CRM system proficiency
  • Report preparation

Additional Information

I hope this message finds you well. I wanted to take a moment to express my genuine interest in the opportunity to work with your team. Although I may not have extensive experience, I am a dedicated and fast learner, committed to delivering high-quality work.

I am eager to develop my skills and embark on a new career path with your organization. I believe that with the right guidance and support, I can contribute positively to your team and grow within the company.

Thank you for considering my application. I would be thrilled to have the opportunity to discuss how I can contribute to your team.

Timeline

Customer Service Representative

Bowes Imaging Center
02.2025 - Current

Server

Westminster Senior Living Community
02.2023 - 08.2023

Walmart Stocker

Walmart
09.2022 - 11.2022

Nutrition Services Attendant

SARASOTA MEMORIAL HOSPITAL
07.2022 - 07.2023

Server

Avocado Grill
06.2022 - 09.2022

Grocery Shopper

WALMART BRADEN RIVER
07.2018 - 10.2020

Server

WATERS EDGE OF BRADENTON
07.2018 - 10.2020

Southeast High School

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Irene Rojas