IRENE ROSAL
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record in managing Department Store, and Housewares accounts. Recognized for creating and cultivating enduring partnerships with both new and existing clients, consistently delivering outstanding service. Adept at driving remarkable sales growth by strategically managing the VDF/Drop-ship segment, resulting in a substantial 60% revenue increase within a single year. Leveraging data-driven insights and a keen understanding of market trends, successfully implemented targeted business strategies to optimize sales performance across all accounts, consistently surpassing monthly budget objectives. Committed to excellence, continuously thrive in a competitive environment while maintaining a relentless focus on achieving exceptional results.
Overview
13
13
years of professional experience
Work History
Associate Manager-Wholesale
Sugarfina LLC
01.2020 - 09.2023
- Managed the day to day with partners in the Fashion and Home department, EDI order management, VDF (Dropship) site and inventory maintenance, Sample trafficking, Spec Sheets, and asset management.
- Maintained relationships with our partners in this department by anticipating their needs and working with the VP of Business Development to strategically grow the business.
- Utilized data analysis and order history to implement effective business strategies, resulting in significant sales growth across all managed accounts
- Drove a remarkable 60% increase in sales within a year by efficiently overseeing the VDF/Drop-ship segment of the business
- Demonstrated consistent achievement in meeting and surpassing monthly budget targets, showcasing a track record of exceptional performance.
- Worked cross functionally with other departments to ensure all orders are shipped correctly and on time.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
Pastry Chef / Owner
Pastry Bar Desserts
07.2014 - 01.2020
- Proficiently managed all aspects of customer service, handling both email and phone inquiries with utmost professionalism and efficiency
- Demonstrated exemplary organizational skills while overseeing deliveries, ensuring timely and accurate distribution of products
- Effectively managed accounts receivable/payable responsibilities, ensuring seamless financial transactions and maintaining accurate records
- Trusted with handling diverse payment methods, including cash, credit card, and check transactions, with a strong commitment to accuracy and security
- Proactively managed inventory levels and efficiently placed orders for supplies and ingredients, optimizing product availability and minimizing disruptions
- Exhibited exceptional customer relationship skills, adeptly handling custom orders and providing clients with accurate and tailored quotes
- Assisted customers in planning their cake vision, offering expert advice on color, theme, and size selection, ensuring a delightful and personalized experience.
Cake Decorator
Sweet and Saucy Shop
04.2010 - 06.2014
- Read and interpreted orders to apply protective and decorative finishes to workpieces or products with exceptional accuracy and attention to detail
- Ensured a clean and sanitary work environment by meticulously cleaning display cases, utensils, and workspaces, maintaining the highest standards of hygiene
- Proactively monitored food product temperatures and freshness, ensuring a safe and sanitary area, and upholding the quality of products delivered to customers
- Successfully recruited, trained, and supervised bakery staff, fostering a motivated and skilled team dedicated to delivering top-notch service and product excellence.
Education
Associates Degree -
Le Cordon Bleu College of Culinary Arts
Pasadena, CA11.2011
Skills
- Leadership Skills
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Ability to Work Under Pressure
- Microsoft Office
- Communication Skills
- Organization
- Excellent Communication
- Customer Service
- CRM (Netsuite) and Integration Platforms (DSCO and Celigo)
- Creative Problem Solving
References
David Cruz - Sr. Director of Sales - Sugarfina (Contact information available upon request)
Jessica Saylor - VP of New Business Development - Sugarfina (Contact information available upon request)
Timeline
Associate Manager-Wholesale
Sugarfina LLC
01.2020 - 09.2023
Pastry Chef / Owner
Pastry Bar Desserts
07.2014 - 01.2020
Cake Decorator
Sweet and Saucy Shop
04.2010 - 06.2014
Associates Degree -
Le Cordon Bleu College of Culinary Arts
Similar Profiles
Sonny LiraSonny Lira
Key Holder at SugarfinaKey Holder at Sugarfina
Rameesa RahmanRameesa Rahman
Retail Associate at SugarfinaRetail Associate at Sugarfina
Tori MorrisTori Morris
Wholesale Senior Sales Associate at Sugarfina USAWholesale Senior Sales Associate at Sugarfina USA
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
TEELA T. WASHINGTONTEELA T. WASHINGTON
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters