Irene Sarahan
Ashburn,VA
Summary
Experienced administrative professional with10+ years in finance and formal training in administrative support, offering a history of positive outcomes, including achievement in teambuilding, conflict resolution, customer satisfaction, and productivity. Detail-oriented individual with strong communication skills, analytical approach to solving problems, and commitment to professional development. Ability to adapt quickly to new technologies and responsibilities. Computer proficient, with experience using MS Windows/Office, MMS System, QuickBooks, MYOB, and Google Calendar. Willing to relocate: Anywhere
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
01.2022 - 07.2022
- Provided high quality wax service while maintaining a cheerful and positive attitude
- Educated all guests on skin care procedures, European Wax Center's4 Step to Gorgeous Process, and salon-exclusive products
- Encouraged salon-service upgrades and demonstrated skin care products on guests
- Established and maintained professional relationships with guests
- Meticulously maintained righteous standards of sanitation and sterilization including spa appearance and cleanliness
Lash Technician
Jackson Harlow
01.2020 - 08.2020
- Apply and remove cosmetic eyelash treatments for clients using lash extensions (full sets and refill sets) and provide additional skin and facial treatments as necessary
- Educate customers on various retail products and maintenance of lash extensions
- Maintained a clean work area according to OSHA standards
- Obtained externship hours to receive Esthetician license
Cashier/Receptionist
Ted Britt Ford
07.2017 - 12.2019
- Provide smooth customer experience for both incoming and exiting patrons
- Answer dealership group phones, greet and receive customers
- Direct customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
- Safely and securely handle money and update customer records
- Author and type memos, correspondence, reports, and other documents
- Assist in scheduling and confirming sales appointments
Dispatcher
Sterling Appliances
08.2015 - 04.2016
- Assigned service/work schedules for workers as per their area of work and received work orders and tenders from superiors and dispatched them to personnel
- Maintained continuous communication channels with supervisors and workers to sort their work-related issues and doubts
- Communicated with clients to ensure delivery arrival
- Tracked and submitted working hours of employees to payroll department
- Documented records for dispatches including equipment used and charges incurred to be added to the management budget
Clerk
Adecco
08.2013 - 12.2014
- Provide clerical duties, which includes data entry, records management, reception, customer service, and administrative support
Administrative Assistant II
Adessa Auto Auction
03.2012 - 08.2013
- Manage accurate daily accounting of all calls and daily completion of telemarketing records
- Maintain recordkeeping and follow-through on sales promotions
- Recommend new customer services and procedures to the designated manager
- Provide prompt, efficient, and courteous attention for all contacts and transactions
- Resolve any customer complaints in a friendly, courteous manner
Administrative Assistant II
Outdoor Leisure
02.2011 - 03.2012
- Reconcile customer statements on a timely basis, filing copies per documented procedures
- Ensure stock alerts are addressed appropriately
- Process online orders received within48 hours
- Process supplier authorized payments
- Code appropriate accounts for accounts receivable/payable and daily banking
- Book appointments manually and electronically
- Screen telephone calls or direct to the appropriate personnel
Enrollment Administrator
LA Fitness
03.2011 - 04.2011
- Actively participate in the enrollment of new members through self-generated and company-sponsored programs, promotions, and referrals
- Establishing and maintaining lead boxes by calling on new businesses for corporate accounts and obtaining leads from existing members
- Track appointments and sales
- Provide excellent customer service
- Enter member's account information in computer system
Human Resource Assistant
Northern VA Community College
11.2010 - 04.2011
- Assist with the development and dispersion of the HR employee manual
- Enhanced filing system to be more cohesive and effective
- Reviewed and assessed resumes from job applicants
- Collaborated with the head of HR to meet and exceed all initiatives
- Ensured all HR procedures and guidelines are followed
- Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity, and confidentiality
- Ensure the comfort and seeing to the needs of the students and visitors, inquiring about the institution
- Assess the various needs and purposes of the students and direct them to the proper sources to address their concerns
- Process official document and important mail addressed to the office
Education
Associate's degree - Business Marketing
Northern Virginia Community College
Sterling, VA01.2019
Skills
- Customer service
- Human Resources
- Upselling
- Makeup Application
- Document management
- Retail Sales
- Microsoft Outlook
- Accounts Payable
- Product Demos
- Payroll
- Conflict Management
- Windows
- Accounting
- Accounts payable
- Human Resources
- ADP
- Cash register
- Time management
- Communication skills
- Records Management
- Administrative Experience
- Marketing
- Bookkeeping
- Telemarketing
- Cash handling
- Accounts receivable
- Office management
- Clerical Experience
- Sales
- Retail sales
- Analysis skills
- Eyelash Extensions
- Clerical experience
- Banking
- QuickBooks
- Front desk
- Body Waxing
Certification
- Cosmetology License
- Esthetician License
- Certified Supply Chain Professional
- First Aid Certification
Timeline
Wax Specialist
European Wax Center
01.2022 - 07.2022
Lash Technician
Jackson Harlow
01.2020 - 08.2020
Cashier/Receptionist
Ted Britt Ford
07.2017 - 12.2019
Dispatcher
Sterling Appliances
08.2015 - 04.2016
Clerk
Adecco
08.2013 - 12.2014
Administrative Assistant II
Adessa Auto Auction
03.2012 - 08.2013
Enrollment Administrator
LA Fitness
03.2011 - 04.2011
Administrative Assistant II
Outdoor Leisure
02.2011 - 03.2012
Human Resource Assistant
Northern VA Community College
11.2010 - 04.2011
Associate's degree - Business Marketing
Northern Virginia Community College
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