Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
BusinessAnalyst
Irene Serafin

Irene Serafin

Clermont,FL

Summary

Detail-driven accounting professional experienced in examining and analyzing accounting records, financial statements and financial reports to assess accuracy and compliance with generally accepted accounting principles and standards. Proven to analyze accounting processes, identify deficiencies and formulate and implement corrective action plans to achieve compliance and mitigate risk.

Overview

10
10
years of professional experience

Work History

Support Representative

Classical Conversations, Inc.
02.2022 - 05.2024
  • Deployed HubSpot CRM to streamline lead management, resulting in 22% increase in lead conversion rates.
  • Established trust in customer relations, leading to 19% increase in customer retention
  • Maintained customer retention rate of 57% through proactive account management and relationship-building efforts.
  • Conducted 3 to 4 outreach events per month which aided in identifying, recruiting, and licensing team leaders

Program Director

Clermont South CC
05.2021 - 05.2024
  • Implemented various functions of recruiting and support to quality team leaders resulting in 12% reduction of staff turnover.
  • Increased and maintained retention of client membership by 60% within 3 years.
  • Maintained accurate and detailed records of enrollments which helped streamlined membership process by 40% from previous years.
  • Recruited and trained up to 6 team members each year, to improve performance and upgrade team skills.

Staff Auditor

Kabat, Schertzer, De La Torre, Taraboulos And Co.
02.2019 - 12.2020
  • Oversaw equipment contracts of $300K+ in annual operations, property lease maintenance, and analyzed negotiated billing terms.
  • Compiled financial statements for 12 major clients and determined their financial positions, leading to 16% in cost savings.
  • Reduced financial audit findings by 10% for multiple clients by ensuring compliance with industry regulations.
  • Maintained strong client relationships by addressing concerns promptly and professionally.

Staff Accountant

Bostemp, Inc.
08.2014 - 11.2018
  • Managed general accounting including bank reconciliation, cash receipt recording, and disbursements exceeding $50,000.
  • Achieved 75% reduction of errors in shortages and overpayments through resolution of past due accounts and negotiation of payment terms and schedules.
  • Organized complete General Ledger accountability including month-end closing, account reconciliations, journal entry adjustments, and account analysis with 100% accuracy.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, and avoid discrepancies .


Education

Bachelor of Arts - Accounting

Florida International University
Miami, FL
05.2003

Skills

  • Customer Satisfaction
  • Remote Support
  • Organization
  • Microsoft Office
  • Staff Development
  • Administration knowledge
  • Bank Reconciliation
  • Bookkeeping
  • Financial Reporting
  • GAAP Accounting
  • Internal Audits
  • Financial statement analysis
  • CRM Software

Languages

Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Support Representative

Classical Conversations, Inc.
02.2022 - 05.2024

Program Director

Clermont South CC
05.2021 - 05.2024

Staff Auditor

Kabat, Schertzer, De La Torre, Taraboulos And Co.
02.2019 - 12.2020

Staff Accountant

Bostemp, Inc.
08.2014 - 11.2018

Bachelor of Arts - Accounting

Florida International University

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Irene Serafin