Irene Skrondahl
Denver,CO
Summary
Professional with experience in managing sober living environments. Skilled in fostering supportive and structured atmosphere, ensuring adherence to guidelines while promoting recovery. Strong focus on collaboration and adaptability, consistently delivering results and maintaining dependable presence. Proficient in conflict resolution, team leadership, and maintaining safe, positive living environment.
Overview
13
13
years of professional experience
Work History
Women's Sober Living House Manger
Lotus Lodge
08.2025 - Current
- Improved resident outcomes by implementing structured daily routines and goal-setting exercises.
- Conducted thorough intake assessments for potential new residents, evaluating fit within the community and determining appropriate level of care needed.
- Organized group activities and outings to promote social interaction and enhance overall well-being among residents.
- Provided crisis intervention support as needed, demonstrating empathy and understanding during challenging situations.
- Maintained accurate records of resident progress, regularly updating case files and reporting updates to relevant parties.
- Developed policies and procedures for the sober living home, streamlining operations and promoting consistency in management practices.
Client Service Representative
VCA Animal Hospitals
07.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations. Responsible for ensuring safety measures for clients and animals.
- Managed incoming calls, providing prompt and accurate information to clients. Ensuring accurate triage diagnosis and relaying detailed summary’s for vetinarians.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly. Responsible for excellent client experience to contribute to positive attrition rates.
Flight Attendant
Southwest Airlines
08.2022 - 05.2023
- Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations and inflight services
- Maintain all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked and all items are easily located
- Prepare the plane for takeoff and landing following standard procedures such as walking the aisles to ensure luggage is stowed securely and all passengers have complied with appropriate federal regulations
- Assist passengers in an emergency situation by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks and emergency exits
Sales/Customer Service Representative
Breakthru Beverage Group
01.2022 - 04.2022
- Plan and execute a daily schedule of calls for assigned sales route
- Solicit new business to increase revenue and distribution within route territory
- Effectively plan on a daily, weekly, monthly and quarterly basis to meet goals to increase market share, space allocation and customer service
- Ensure maximum brand visibility and marketability within accounts by utilizing effective display position and current point of sale materials when appropriate
- Communicate and follow through on issues deemed important to management, customers and suppliers
- Ensure all required documentation is completed in an accurate and timely manner
Assistant General Manager
Club Pilates
08.2021 - 01.2022
- Execute sales process of lead generation, follow up and close
- Conduct tours of the facility while establishing a relationship and targeting individual needs and wants
- Responsible for participating in special events to promote the club
- Actively book quality appointments to achieve monthly sales quota
- Responsible for presenting available services to current or prospective members
Director of Membership Sales
Club Corp, Blackstone Country Club
01.2016 - 01.2020
- Spearheaded marketing, promotion, and sales for2 private clubs of acquisition of new members
- Recruited prospective new members and encouraged previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals
- Developed market segments and solicited new customer relationships while maintaining existing relationships
- Successfully acquired800+ new members since starting the job in2016 and positive80+ members to plan through2020
- Recognized as top5 Directors among30+ Membership Directors for highest percent sold to plan
- Distinguished as prestigious Club100 Member winner2 years in a row2018/2019
- Established and maintained member relationships, while prospecting new members that led to90% of new members joining through existing member sponsorship
- Nurtured relationships with key stakeholders to ensure net member gain of5 private clubs
- Developed and sustained effective collaboration with the Club Development Officer and Vice President in designing and implementing integration processes for24 private clubs
- Facilitated in devising and executing individual quarterly game plans in coordination with the clubs Membership Director and General Manager for each club on marketing initiatives
- Instrumental in maintaining successful net member gain,110% to plan at base club, Tanoan Country Club, while traveling monthly to5 private clubs across the United States
- Led evaluation, hiring and training new Membership Directors, while formulating and delivering monthly performance reports
Regional Director of Sales
American Golf
01.2013 - 01.2016
Education
Certified Nursing Assistant -
Central New Mexico College
06.2012
Skills
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Budgeting and finance
- Client assessment
- Professional appearance
- Safety procedures
- Medication monitoring
- Behavioral management
- De-escalation techniques
- Household maintenance
- Crisis intervention
Timeline
Women's Sober Living House Manger
Lotus Lodge
08.2025 - Current
Client Service Representative
VCA Animal Hospitals
07.2023 - Current
Flight Attendant
Southwest Airlines
08.2022 - 05.2023
Sales/Customer Service Representative
Breakthru Beverage Group
01.2022 - 04.2022
Assistant General Manager
Club Pilates
08.2021 - 01.2022
Director of Membership Sales
Club Corp, Blackstone Country Club
01.2016 - 01.2020
Regional Director of Sales
American Golf
01.2013 - 01.2016
Certified Nursing Assistant -
Central New Mexico College
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