Irene Styren
Irving,TX
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize 5+ years of guest service experience to bring immediate value to the Acqueon Technologies team.
Overview
8
8
years of professional experience
Work History
Gymnastics Coach
Precision Gymnastics and Tumbling
Richardson , TX
2016.04 - 2020.12
- Adjusted coaching techniques based on strengths and weaknesses of gymnasts; accounting for age and experience, encouraging athletes to become stronger competitors.
- Adapted coaching methods based on individual needs and long term goals of each gymnast.
- Communicated with parents, coaches and athletes to discuss competitions, exhibitions, programs and in house events.
Restaurant Hostess
Cork and Pig Tavern
Irving , TX
2016.04 - 2018.01
- Managed guest and servers expectations by relaying information regarding minute-by-minute to permanent changes in menu, scheduling, flow of patron traffic, and overall attitude.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Cleaned, restocked, and arranged tables, place settings, and all smaller factors in between.
Server
Nosh & Bottle
Irving , TX
2020.01 - 2020.10
- Served as a hostess, server, cashier, cleaner, and part time manager.
- Maintained knowledge of current menu items including, main, deli, beer cooler, wine coolers, and charcuterie board menus.
- Led customers through the establishment, highlighting points important to the owner.
- Interacting with and understanding customer needs to better guide them in their experience and introduce potential upselling opportunities.
- Took on roles in management including inventory, closing financial summaries, and closing duties.
Sales Associate
Vivint Home Security and Automation
Fayetteville , NC
2020.12 - 2021.10
- Explained the benefits of purchasing the product compared to competitors' offering and resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers, and achieved repeat business and referrals through authenticity and personalized diligence.
- Maintained up-to-date knowledge on new products and services, and conducted research to determine top prospective clients.
- Followed up with clients on their satisfaction and assisted in any future needs of maintenance and changes to their membership and inventory.
Concierge
La Cima Club
Irving , TX
2021.11 - 2022.03
- Opened the club and its services, took care of guest needs including reservations, information on private events and membership benefits, and connecting them to the respective representatives.
- Assisted in memebership and private event sales by dialing in individual consumer needs and expectations of the club, its staff, and its services.
- Stayed point of contact to all hosts of private events, member dining, and club information.
Training in Private Events
The Tower Club
Dallas , TX
2022.03 - 2023.05
- Trained and learned from Tower Clubs Private Events Manager to apply skills to the reopening if The Constellation Club.
- Observed employee and customer management techniques from a variety of departments including member experience, private events, and front of house managers.
- Shadowed and practiced new learned management and financial analysis, processes, and executions.
Private Event Coordinator
The Constellation Club
Irving , TX
2023.05 - Current
- Assisted in front of house, back of house, and executives needs on a day-to-day basis including proving or relaying information, taking on urgent tasks, and providing streamlined communication.
- Ran point on private events and their details including, timing, food and beverage needs, room set ups and changes, host requests, and any on site alterations.
- Developed strong relationships between all management and front of house departments to ensure smooth operations and client satisfaction.
Restaurant Manager
The Constellation Club
Irving , TX
2024.01 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted any Front of House staff with any customer special needs; i.e. Problem solving for VIP guests or preparations, mediator between guests and clientele maintaining a positive relationship with both parties, and setting the standard for repeat requests.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
Education
High School Diploma -
Uplift North Hills Preparatory
Irving, TX2020-05
Skills
- Hospitality
- Task Oriented
- Detail Oriented
- Time Management
CPR Certified
- CPR Certified and other emergency services
Timeline
Restaurant Manager
The Constellation Club
2024.01 - Current
Private Event Coordinator
The Constellation Club
2023.05 - Current
Training in Private Events
The Tower Club
2022.03 - 2023.05
Concierge
La Cima Club
2021.11 - 2022.03
Sales Associate
Vivint Home Security and Automation
2020.12 - 2021.10
Server
Nosh & Bottle
2020.01 - 2020.10
Gymnastics Coach
Precision Gymnastics and Tumbling
2016.04 - 2020.12
Restaurant Hostess
Cork and Pig Tavern
2016.04 - 2018.01
High School Diploma -
Uplift North Hills Preparatory
Similar Profiles
Trinity FieldsTrinity Fields
Gymnastics Coach at Gem City Gymnastics And TumblingGymnastics Coach at Gem City Gymnastics And Tumbling
Drew SledgeDrew Sledge
Gymnastics Coach at Balance Gymnastics and TumblingGymnastics Coach at Balance Gymnastics and Tumbling
Kyra LanfordKyra Lanford
Tumbling and Gymnastics Coach at Brick House Cheer, Tumbling & GymnasticsTumbling and Gymnastics Coach at Brick House Cheer, Tumbling & Gymnastics