Irene Styren
Irving,TX
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize 5+ years of guest service experience to bring immediate value to the Acqueon Technologies team.
Overview
8
8
years of professional experience
Work History
Gymnastics Coach
Precision Gymnastics and Tumbling
Richardson, TX
04.2016 - 12.2020
- Adjusted coaching techniques based on strengths and weaknesses of gymnasts; accounting for age and experience, encouraging athletes to become stronger competitors.
- Adapted coaching methods based on individual needs and long term goals of each gymnast.
- Communicated with parents, coaches and athletes to discuss competitions, exhibitions, programs and in house events.
Restaurant Hostess
Cork and Pig Tavern
Irving, TX
04.2016 - 01.2018
- Managed guest and servers expectations by relaying information regarding minute-by-minute to permanent changes in menu, scheduling, flow of patron traffic, and overall attitude.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Cleaned, restocked, and arranged tables, place settings, and all smaller factors in between.
Server
Nosh & Bottle
Irving, TX
01.2020 - 10.2020
- Served as a hostess, server, cashier, cleaner, and part time manager.
- Maintained knowledge of current menu items including, main, deli, beer cooler, wine coolers, and charcuterie board menus.
- Led customers through the establishment, highlighting points important to the owner.
- Interacting with and understanding customer needs to better guide them in their experience and introduce potential upselling opportunities.
- Took on roles in management including inventory, closing financial summaries, and closing duties.
Sales Associate
Vivint Home Security and Automation
Fayetteville, NC
12.2020 - 10.2021
- Explained the benefits of purchasing the product compared to competitors' offering and resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers, and achieved repeat business and referrals through authenticity and personalized diligence.
- Maintained up-to-date knowledge on new products and services, and conducted research to determine top prospective clients.
- Followed up with clients on their satisfaction and assisted in any future needs of maintenance and changes to their membership and inventory.
Concierge
La Cima Club
Irving, TX
11.2021 - 03.2022
- Opened the club and its services, took care of guest needs including reservations, information on private events and membership benefits, and connecting them to the respective representatives.
- Assisted in memebership and private event sales by dialing in individual consumer needs and expectations of the club, its staff, and its services.
- Stayed point of contact to all hosts of private events, member dining, and club information.
Training in Private Events
The Tower Club
Dallas, TX
03.2022 - 05.2023
- Trained and learned from Tower Clubs Private Events Manager to apply skills to the reopening if The Constellation Club.
- Observed employee and customer management techniques from a variety of departments including member experience, private events, and front of house managers.
- Shadowed and practiced new learned management and financial analysis, processes, and executions.
Private Event Coordinator
The Constellation Club
Irving, TX
05.2023 - Current
- Assisted in front of house, back of house, and executives needs on a day-to-day basis including proving or relaying information, taking on urgent tasks, and providing streamlined communication.
- Ran point on private events and their details including, timing, food and beverage needs, room set ups and changes, host requests, and any on site alterations.
- Developed strong relationships between all management and front of house departments to ensure smooth operations and client satisfaction.
Restaurant Manager
The Constellation Club
Irving, TX
01.2024 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted any Front of House staff with any customer special needs; i.e. Problem solving for VIP guests or preparations, mediator between guests and clientele maintaining a positive relationship with both parties, and setting the standard for repeat requests.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
Education
High School Diploma -
Uplift North Hills Preparatory
Irving, TX05-2020
Skills
- Hospitality
- Task Oriented
- Detail Oriented
- Time Management
CPR Certified
- CPR Certified and other emergency services
Timeline
Restaurant Manager
The Constellation Club
01.2024 - Current
Private Event Coordinator
The Constellation Club
05.2023 - Current
Training in Private Events
The Tower Club
03.2022 - 05.2023
Concierge
La Cima Club
11.2021 - 03.2022
Sales Associate
Vivint Home Security and Automation
12.2020 - 10.2021
Server
Nosh & Bottle
01.2020 - 10.2020
Gymnastics Coach
Precision Gymnastics and Tumbling
04.2016 - 12.2020
Restaurant Hostess
Cork and Pig Tavern
04.2016 - 01.2018
High School Diploma -
Uplift North Hills Preparatory
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