Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Irene Sumer-Howard

Philadelphia,PA
Irene Sumer-Howard

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
years of professional experience

Work History

Veterans Canteen Service, Philadelphia, PA

Cashier
2022.08 - Current (2 years & 1 month)

Job overview

  • Operated cash register or POS system to receive payment by cash, check and credit card transaction with excellent accuracy levels.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Aparri District Hospital, Cagayan Valley, Philippines

Supply Technician
2018.03 - 2021.10 (3 years & 7 months)

Job overview

  • Maintains stock at primary and secondary inventory locations for all clinical and administrative services.
  • Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
  • Established and maintained records for both manual and automated maintenance management systems.
  • communicating to the lead or supervisor any concerns related to supplies and procedures and either resolved or escalated to supervisors or inventory management specialists as needed.
  • Performs daily inventory of primary and secondary inventory points using bar coding equipment on a predetermined schedule that will allow for timely replenishment orders
  • Maintaining records on stock levels recommending revisions in stocks levels as needed to supply changes to inventory management specialist

Dasman Diabetes institute, Kuwait City, Kuwait City

Patient Scheduler
2015.06 - 2017.06 (2 years)

Job overview

  • Greeted patients and guests upon entering lobby areas.
  • Scheduled and confirmed appointments.
  • Documented notes during patient visits.
  • Entered information into system to update status reports.
  • Scheduled new and existing patients as walk-ins or by phone.
  • Assisted patients with canceling and rescheduling appointments.
  • Called no shows and cancellations to reschedule.
  • Followed up with patients and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Updated reports and daily logs for management use and permanent files.
  • Analyzed demand and recommended updates to calendar schedule.
  • Submitted new system orders and completed related paperwork.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Verified accurate patient demographic and insurance information to enter into electronic medical system.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Al Harees International Trading and Contracting Co, Mahboula Kuwait, Kuwait City

Receptionist Administrator
2012.01 - 2015.05 (3 years & 4 months)

Job overview

  • Interpersonal skills to create a pleasant experience for all customers, such as being personal attentive
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Displayed professional standards at reception desk to impress visitors.
  • Patience and listening skills to respond appropriate and interact positively with upset customers
  • Responding to all customers inquiries in a polite and timely manner
  • Processing bills and helping clients and customers if they have question about their charges
  • organizing files for billing, customer and client records etc.
  • Performed data entry and other administrative tasks to support departments.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Exercises exclusive control over the supervisor"s appointment, with complete authority for commitment of time.
  • Prepare documentation regarding all confidential matters and applies appropriate security measures
  • Screened and responded to emails, messages and other correspondence
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Providing general office supply and equipment support services such as obtaining standard office supplies and services, procuring or justifying the full range of office services, or answering questions concerning policies and procedures related to support/ offices services.

Education

Aparri Polytechnic Institute Cagayan Valley

Vocational from Caregiver
01.2019

University Overview

Licerio Antiporda Sr. National High School Cagayan Valley

High School Diploma
03.2004

University Overview

Skills

  • Honest and Ethical
  • Cooperative Attitude
  • Promote Loyalty
  • Positive Attitude
  • Working Quickly
  • Interpersonal Skills
  • Working with Diverse People
  • Multitasking
  • Good Work Ethic
  • Microsoft Word, Excel, Power Point
  • Appointment Scheduling
  • Updating Medical Records
  • Patient Relations
  • Friendly, Positive Attitude

Timeline

Cashier
Veterans Canteen Service
2022.08 - Current (2 years & 1 month)
Supply Technician
Aparri District Hospital
2018.03 - 2021.10 (3 years & 7 months)
Patient Scheduler
Dasman Diabetes institute
2015.06 - 2017.06 (2 years)
Receptionist Administrator
Al Harees International Trading and Contracting Co
2012.01 - 2015.05 (3 years & 4 months)
Aparri Polytechnic Institute
Vocational from Caregiver
Licerio Antiporda Sr. National High School
High School Diploma
Irene Sumer-Howard