Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irene Syn

Niagara Falls,NY

Summary

Over 10 years in customer service, cash and credit handling with accuracy, establishment management, and maintaining cleanliness standards. Known for delivering accurate information and possessing strong communication skills.

Two years of experience in bus driving, ensuring safe transport for special needs and behavioral health students. Experienced in charter rides as well, transporting large parties of over 40 people in large buses safely. Conducting safety proceedings, pre-trip and post-trip inspection.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender Server

Top of The Falls Restaurant
05.2017 - Current
  • Served food promptly and efficiently to enhance the dining experience for customers.
  • Handled cash transactions with accuracy and integrity to ensure financial accountability.
  • Mixed cocktails creatively while adhering to established recipes and customer preferences.
  • Demonstrated extensive menu knowledge to assist customers in making informed dining choices.
  • Delivered exceptional customer service by addressing inquiries and resolving issues swiftly.
  • Managed bar inventory effectively to maintain stock levels and minimize waste.

Receptionist & Cleaning

Site 61 Hostel
09.2024 - 01.2025
  • Delivered exceptional customer service by responding promptly and effectively to inquiries and concerns.
  • Implemented rigorous cleaning procedures to ensure a safe and hygienic environment for all guests.
  • Facilitated clear and effective guest communication to enhance overall satisfaction and experience.
  • Performed a variety of office administration tasks to streamline operations and improve efficiency.
  • Executed multi-tasking skills to manage diverse responsibilities while maintaining high-quality performance.
  • Coordinated scheduling appointments, optimizing time management and ensuring seamless operations.

School Bus Driver

First Student
09.2022 - 07.2024
  • Obtained Class B Commercial license with air brake and passenger endorsements for transporting autistic and special needs children in WNY.
  • Managed transportation routes for behavioral health and alternative school students, ensuring efficient service.
  • Performed detailed pre-trip and post-trip inspections to uphold stringent safety protocols.

Emergency Road Service Representative

AAA–Williamsville
10.2021 - 08.2022
  • Providing excellent customer service and communicating efficiently over the phone to members
  • Placing emergency roadside calls and mapping out their location/needs
  • Working with membership relations to add/upgrade/close accounts as well as taking payments over the phone
  • Filling paperwork, sending out mail
  • Research and problem solving, being self sufficient to provide a first call resolution
  • Selling membership, upgrades, add-ons, insurance, and trip tickets

Part Time Assistant Manager

Spencer's
10.2016 - 05.2021
  • Opening/Closing the store
  • Bank deposits/Maintaining cash and safe integrity
  • Communication with staff and my superiors on current sales, merchandising, daily reports
  • Floor set, Merchandising, restock, shipment, inventory/contingency reports on merchandise
  • Customer Service, Sales, Add-ons
  • Maintaining cleanliness, organization and current signage
  • Delegating and encouraging staff
  • Detouring theft with great customer service
  • Processing returns, exchanges, and problem solving
  • Answering any questions over the phone, finding items for guests to hold for them, sending items to other stores

Key Holder

The Loft Outlet ANN
11.2014 - 05.2017
  • Customer service
  • Opening & Closing the store
  • Bank deposits, maintaining register & safe integrity
  • Processing shipment and inventory
  • Store Communications/Operations
  • Merchandising and floor moves
  • Selling merchandise, aiding guests, adding on products and opening credit cards for guests

Education

High school diploma - undefined

Niagara Falls High School

Associate of Arts - Esthetics

Continental School of Beauty
West Seneca, NY

Skills

  • Air Brake
  • Bus Driver
  • CDL B License
  • Communication Skills
  • Esthetician
  • Customer Service
  • Cash & Credit card handling
  • Guest Service
  • Mental Health
  • Passenger Service
  • Retail Management

Certification

  • Esthetician License
  • School Bus Endorsement CDL 2022
  • Air Brake Endorsement 2022
  • CDL B 2022
  • Passenger Endorsement 2022
  • Driver's License 2016

Timeline

Receptionist & Cleaning

Site 61 Hostel
09.2024 - 01.2025

School Bus Driver

First Student
09.2022 - 07.2024

Emergency Road Service Representative

AAA–Williamsville
10.2021 - 08.2022

Bartender Server

Top of The Falls Restaurant
05.2017 - Current

Part Time Assistant Manager

Spencer's
10.2016 - 05.2021

Key Holder

The Loft Outlet ANN
11.2014 - 05.2017

High school diploma - undefined

Niagara Falls High School

Associate of Arts - Esthetics

Continental School of Beauty

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Irene Syn