Irene Toledo
Aurora,CO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Also a Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills.
Overview
9
9
years of professional experience
Work History
FC Associate I, L1
Amazon Den8
05.2023 - 01.2024
- Reduced order processing time through effective coordination with team members and accurate inventory management.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Stocked shelves, racks and cases with new or transferred merchandise.
Receptionist
Barringer Law Firm
10.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
Receptionist
InnovAge Colorado PACE - Aurora
06.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
General Production Worker
National Beef Dodge City
12.2019 - 06.2020
- Increased production efficiency by maintaining optimal equipment functionality and performing routine maintenance tasks.
- Improved product quality by conducting regular inspections and addressing any issues promptly.
- Boosted workplace safety through adherence to company policies and procedures, resulting in a decrease in accidents.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Assisted in training new employees, sharing expertise on best practices for optimal performance within the production environment.
- Weighed and measured items to prevent waste and meet quality standards.
- Organized work to meet demanding production goals.
- Made sure that products were produced on time and are of good quality.
General Production Worker
Cargill
05.2017 - 12.2019
- Increased production efficiency by maintaining optimal equipment functionality and performing routine maintenance tasks.
- Improved product quality by conducting regular inspections and addressing any issues promptly.
- Boosted workplace safety through adherence to company policies and procedures, resulting in a decrease in accidents.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Streamlined assembly processes for increased efficiency, utilizing various tools and machinery as required.
- Reduced waste during manufacturing processes by monitoring material usage and implementing recycling initiatives where appropriate.
- Assisted in training new employees, sharing expertise on best practices for optimal performance within the production environment.
- Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
- Exceeded production targets consistently through diligent work ethic and attention to detail during task execution.
- Participated in cross-functional projects outside of core job responsibilities when requested, contributing to overall company success.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Adjusted machines to increase productivity for runs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Met production targets and tight deadlines by collaborating closely with team members.
Crew Member
McDonalds
06.2015 - 06.2018
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
High School Diploma -
Goal High School
Fort Morgan, CO02.2020
Skills
- Bilingual (Fluent In Spanish and English)
- Fast Learner
- Time Management
- Workplace Organization
- Equipment Maintenance
- Customer Service
- Continuous Learning
- Stock Replenishment
- Material Handling
- Problem Solving
- Conflict Resolution
- Computer Literacy
- Attention to Detail
- Stress Management
- Inventory Management
- Quality Control
- Warehouse Safety
- Decision Making
- Barcode Scanning
- Team Collaboration
- Forklift Operation
- Product Knowledge
- Multitasking
- Stock Rotation
- Hazardous Material Disposal
- Loss Prevention
- Schedule Coordination
- Equipment Operation
- Fulfillment Processing
- Detail Oriented
- Heavy Lifting
- Excellent Communication
- Sorting and Organizing
- Team Leadership
- Merchandise Inspections
- Willing to Learn
- Teamwork and Collaboration
- Flexible Schedule
- Stocking and Replenishing
- Dependable and Reliable
- ID Verification
- Payment Collection
- Returns Processing
- Payment Processing
- Cash Handling
- POS Systems
- Customer Assistance
- Cash Register Operation
- Order Packaging
- Order Verification
- Order Taking
- Cash Handling and Management
- Sales Expertise
- Basic Math Competence
- Multitasking Capabilities
- Patience and Empathy
- Customer Service Excellence
- Work Ethic and Integrity
- Social Perception
- Quality Inspections
- Forklift operation
- Problem-solving abilities
- Defects Identification
- Following Instructions
- Identifying Flaws
- OSHA Guidelines
- Clerical Support
- File Organization
- Office Organization
- Guest Relations
- Call Routing
- File Management
- Mail Sorting
- Hospitality Best Practices
- Oral and Writing Communication
- Administrative Skills
- Scheduling Appointments
- Multi-Line Telephone Systems
- Call Forwarding
- Sensitive Information Handling
- Telephone Etiquette
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
EMR
Microsoft Word
Excel
References
References available upon request.
Timeline
FC Associate I, L1
Amazon Den8
05.2023 - 01.2024
Receptionist
Barringer Law Firm
10.2022 - 01.2023
Receptionist
InnovAge Colorado PACE - Aurora
06.2021 - 10.2022
General Production Worker
National Beef Dodge City
12.2019 - 06.2020
General Production Worker
Cargill
05.2017 - 12.2019
Crew Member
McDonalds
06.2015 - 06.2018
High School Diploma -
Goal High School
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