Irene Tresplacios
Miami Beach
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset with friendly and decisive approach to resolving challenges.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
The Setai Miami Beach
2001 Collins Ave, Miami Beach, FL 33139
08.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Tower Services Supervisor
The Setai Residences
101 20 St Miami Beach FL 33139
01.2022 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Front Desk Agent
The Setai Hotel
2001 Collins Ave, Miami Beach, FL 33139
07.2019 - 01.2022
- Checked-in guests and escort them to the room.
- Show them some features of the property.
- Inform them what is the weekly activities during their stay.
- Checked-out guest, do credit limit.
- Solve guest problems with timely manner.
Front Desk Agent
Novotel Miami Brickell
1500 SW 1st Ave, Miami, FL 33129
02.2018 - 06.2019
- Assist with processing for guest arrival, check in and check out.
- Create reservation, assist with cash payments.
- Assist with all guest complains,requests within timely manners.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
High School Diploma -
Godod National High School
Godod Zamboanga Del Norte, Philippines04.2019
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Data Entry Efficiency
- Training and mentoring
Timeline
Front Desk Supervisor
The Setai Miami Beach
08.2023 - Current
Tower Services Supervisor
The Setai Residences
01.2022 - 07.2022
Front Desk Agent
The Setai Hotel
07.2019 - 01.2022
Front Desk Agent
Novotel Miami Brickell
02.2018 - 06.2019
High School Diploma -
Godod National High School