Summary
Overview
Work History
Education
Skills
Timeline
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Irene Tresplacios

Miami Beach

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset with friendly and decisive approach to resolving challenges.

Overview

6
6
years of professional experience

Work History

Front Desk Supervisor

The Setai Miami Beach
08.2023 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Tower Services Supervisor

The Setai Residences
01.2022 - 07.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Front Desk Agent

The Setai Hotel
07.2019 - 01.2022
  • Checked-in guests and escort them to the room.
  • Show them some features of the property.
  • Inform them what is the weekly activities during their stay.
  • Checked-out guest, do credit limit.
  • Solve guest problems with timely manner.

Front Desk Agent

Novotel Miami Brickell
02.2018 - 06.2019
  • Assist with processing for guest arrival, check in and check out.
  • Create reservation, assist with cash payments.
  • Assist with all guest complains,requests within timely manners.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

High School Diploma -

Godod National High School
Godod Zamboanga Del Norte, Philippines
04.2019

Skills

  • Guest Relations
  • Time Management
  • Reservations Management
  • Problem-solving skills
  • Data Entry Efficiency
  • Training and mentoring

Timeline

Front Desk Supervisor

The Setai Miami Beach
08.2023 - Current

Tower Services Supervisor

The Setai Residences
01.2022 - 07.2022

Front Desk Agent

The Setai Hotel
07.2019 - 01.2022

Front Desk Agent

Novotel Miami Brickell
02.2018 - 06.2019

High School Diploma -

Godod National High School

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Irene Tresplacios