Irene Ureste

• Answered general marketing department internal inquiries by email, phone and mail.
• Composed daily posts for social media and helped build corporate presence on Facebook and LinkedIn.
• Planned and executed internal and external marketing events.
• Coordinated creation and deployment of social media posts and other marketing collateral.
• Maintained complete database of files, contacts and project materials.
• Worked with vendors to complete projects according to budget, schedule and specifications.
• Built new materials libraries with fresh imagery, copy and graphics to enhance marketing posts.
• Communicated with vendors purchase and delivery of promotional products.
• Worked closely with product development teams to create and maintain marketing materials for customer presentations and client meetings.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• In developing and instituting methods for departmental quality control including utilizing checklists and logs, performing full review of folder contents for accuracy and completion, checking for signatures/initials, and confirming all documents on checklist are complete and filed.
• Post and track outstanding issues/documents and follow up on completion.
• Participate in other projects or tasks as requested by SVP and/or Manager.
• Perform support and maintenance for Manager including Administrative support and coordination with daily tasks.
• Resolve Treasury Management customer issues and work with branch staff to resolve problems in a timely manner.
• Provide daily assistance and back up for Manager including organizing folders, filing, maintaining training documents, preparing agendas and scheduling internal staff meetings.
• Coordinate seminars, webcasts, and staff meetings.
• Perform clerical duties such as filing, preparing correspondence, organizing reports, and managing ticklers for reoccurring reviews and projects.
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
• Scheduled meetings booked meeting rooms and prepared meeting agendas.
• Serve as liaison with staff in other departments/branches.
• Prepared at any time for audits or reviews.
• Provide professional, polite and knowledgeable customer support in person, by phone, or in writing and email.
• Organize and store paperwork, reports, documents and computer-based information.

• Sell the establishment and its services not only with words but actions and extraordinary service
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
• Explained details regarding property to acclimate patrons to resort environment.
• Have historical knowledge of the hotel and all it entails
• Take initiative for the front desk department and in other departments as well, when needed.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and ensure the guests experience was unforgettable and enjoyable as possible.

• Provide friendly and high quality assistance and service with the highest standards of honesty and integrity
• Provide customers with excellent customer service, greeting them by name, meeting their needs, and following up to ensure their needs were satisfied
• Actively participate in community organizations sponsored through the institution, therefore allowing us to better serve our customers in a business environment
• Offer innovative and creative solutions for each and every business customer.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Counted, verified and handled bank deposits and armored car transactions.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

A broad educational perspective in economics, accounting, marketing, finance, global business, human resources, information systems, and business computer applications.