Irene White
San Antonio,TX
Summary
Hardworking and reliable research specialist with strong ability in Cd funding, Return mail process and QC functions. Highly organized, proactive and punctual with team-oriented mentality.
Overview
43
43
years of professional experience
Work History
Research Specialist
Citibank
San Antonio, TX
11.2021 - Current
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Train and assist team members with daily task assignments.
Fraud Ops Specialist 4
Citibank
San Antonio, TX
04.2021 - 11.2021
- Service inbound/outbound calls assisting clients with wires to minimize risk of fraud
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Served clients in friendly, efficient manner following outlined steps of service.
Head Financial Asssociate
Citibank
San Antonio, TX
10.2001 - 02.2021
- Completed individual control of branch vault
- Have been working as Head Financial associate teller for the past 10 years
- Maintained cash controls and balance working drawer to include cash and checks on a daily basis
- Provided excellent client service through relevant financial transaction processing of deposits, withdrawals, payments, cash advances, bond redemptions and sales, etc
- While adhering to policy, procedures and federal regulations
- Balance, replenish and maintain ATM's
- Support back office transactions processing, resolve employee/client problems and mediate with account opening department if necessary
- Assisted Branch Manager maintaining daily/monthly/quarterly/yearly audits.
Account Service Representative/Senior Teller
San Antonio Federal Credit Union
San Antonio, TX
06.1990 - 10.2001
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Issued ATM cards, processed new loans, opened new accounts, provided service to new and existing members to include Military service personnel
- Consistently ranked in top 5 for marketing promotions and cross selling
- Responsible for opening and closing branch
- Supervised 12 tellers handling both consumer and commercial account
- Processed incoming and outgoing cash shipments and distributed to tellers as necessary
- Prepared daily logs, balanced and loaded ATM's
- Operated teller drawer as needed.
Branch Administration Specialist
San Antonio Savings And Loan
San Antonio, TX
04.1987 - 06.1990
- Screen applicants for potential teller positions
- Insured coverage was available and maintained for vacation and illness throughout 30 branches
- Researched and resolved branch general ledger differences.
Teller I/II
San Antonio Savings And Loan
San Antonio, TX
07.1981 - 04.1987
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Maintained friendly and professional customer interactions
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
High School Diploma -
Southside High School
05.1980
Skills
- Microsoft word
- Great customer service skills
- Fraud understanding
- Established Cash Handling Experience
- Avaya phone experience
Languages
Spanish
Timeline
Research Specialist
Citibank
11.2021 - Current
Fraud Ops Specialist 4
Citibank
04.2021 - 11.2021
Head Financial Asssociate
Citibank
10.2001 - 02.2021
Account Service Representative/Senior Teller
San Antonio Federal Credit Union
06.1990 - 10.2001
Branch Administration Specialist
San Antonio Savings And Loan
04.1987 - 06.1990
Teller I/II
San Antonio Savings And Loan
07.1981 - 04.1987
High School Diploma -
Southside High School
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