Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Irene Wilches Jaimes

Miami,FL

Summary

Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fonda Sabaneta

Meseras Restaurant
Miami, FL
03.2024 - Current
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Greeted customers and provided excellent customer service.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Assisted guests with making food and beverage selections.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus and answered questions regarding items.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Reviewed daily specials, menu changes and service specifications.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Set up tables in between patrons to reduce wait times.

Cleaning Assistant

Memorial Sloan Kettering Hospital Center
New York, NY
03.2020 - 06.2023
  • Ensured safety protocols were followed at all times while performing duties.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Sanitized frequented areas and equipment using approved supplies.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Vacuumed carpets in all public areas of the hospital.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Responded promptly to requests from staff members regarding cleaning issues.
  • Provided excellent customer service when interacting with patients or visitors.
  • Removed trash from patient rooms and other parts of the facility on a regular basis.
  • Kept work area neat and tidy at all times.
  • Stocked medical supplies in patient rooms and common areas.

Education

LICEO TITO SALAS
CARACAS , VZLA
01-2005

Skills

  • Health and safety regulations
  • Laundry management
  • Sanitization techniques
  • Waste segregation
  • Chemical handling
  • Cross-contamination prevention
  • Operating room cleaning
  • Restroom sanitation
  • Patient room cleaning
  • Housekeeping
  • Laundry
  • Guest engagement
  • Service quality
  • Soft drink service
  • Menu description knowledge
  • Food preparation knowledge
  • Alcoholic beverage service
  • Customer service
  • Memory retention
  • Server collaboration

Certification

  • FLORIDA FOOD HANDLER TRAINING

Timeline

Fonda Sabaneta

Meseras Restaurant
03.2024 - Current

Cleaning Assistant

Memorial Sloan Kettering Hospital Center
03.2020 - 06.2023

LICEO TITO SALAS

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