Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Irene  Woodall

Irene Woodall

Griffin,GA

Summary

Self-motivated former entrepreneur with a strong work ethic and formal education in Business. Dedicated and personable hard worker with a clear understanding of the importance/value of the customer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Works well with a team.

Overview

14
14
years of professional experience

Work History

Business Owner/Operator

Brigadune Beachside Getaway, LLC.
2018.07 - 2021.05
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Business Owner/Operator

Bay Island Living, LLC
2017.02 - 2021.05
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed and updated databases to handle customer data.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Employed prompt decision-making and in-depth research to resolve issues.

Business Owner/Operator

Island Country Gifts/Bay Island Home
2007.03 - 2018.07
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Accounts Payable & Receivable Specialist

Johnny Janosik World Of Furniture
2011.06 - 2013.03
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Managed invoices for new materials and parts.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Prepared vendor invoices and processed incoming payments.
  • Updated accounting ledgers and journals to balance statements and maintain consistent records.

Education

Bachelor of Science - Business

Regent University
Virginia Beach, VA
05.2018

Associate of Science - Sociology

Northern Virginia Community College
Alexandria, VA
05.2018

Skills

  • Retail Sales Customer Service
  • Active Listening
  • Credit Card Payment Processing
  • Customer Relations
  • Account Management
  • Sales Expertise
  • Microsoft Word
  • Business Development Understanding
  • Microsoft PowerPoint
  • Report Creation
  • Microsoft Excel
  • System Implementation
  • Customer Consulting
  • Customer Relationship Management
  • Customer Service
  • Typing Proficiency
  • Closing Sales
  • Critical Thinking
  • Refund Processing
  • Office Equipment Proficiency
  • Administrative Support
  • Managing Multiple Tasks
  • Computer Proficiency
  • Recordkeeping Strengths
  • Professional Telephone Demeanor
  • Problem-Solving Ability
  • Brand Representation
  • POS Systems and Ordering Platforms
  • Merchandise Orders and Exchanges
  • Sales Quota Achievement
  • Policy and Procedure Adherence
  • Invoice Preparation and Processing
  • Calm and Professional Under Pressure
  • Cultural Awareness
  • Filing
  • Grammar
  • Multi-Line Telephone Operation
  • Conflict Resolution

Additional Information

I wanted to add a little more detail about who I am to give you more clear picture as to who you would be hiring.

I grew up, and have spent most of my life, on an island in the middle of the Chesapeake Bay called Tangier Island, Virginia. My parents were both entrepreneurs who insisted that my sister and I go to work at our mother's retail business at early ages. I married straight out of high school and had my son at twenty-two. At twenty-three, I started my first retail business...a small home decorations business, which lasted for years and took on many forms over the course of approximately 11 years.

By the age of twenty-four, I was divorced and had to make a living on my own with no formal education. By my late twenties, I ran my business very part-time from the island and worked in Delaware so that my son, Jaxson, could try out a school for the purpose of helping with some delays and speech issues. Jaxson never seemed to fully adjust to life off the island at that age, so we moved back to the island. I resumed my retail business and started another, which focused on the sale of small furniture and furniture restoration/refinishing. By my thirties, I decided to go to college online and get a Business degree. Having owned and operated my own businesses for years, my online college classes were pretty easy to adjust to. I graduated Cum Laude with a Bachelor of Science in Business in 2018.

Also in 2018, I began renovations on an old boutique hotel, which I was able to fully pay off within the first year of opening thanks to a contract I hunted down and scored with the Virginia Department of Transportation. I met with them repeatedly trying to prove my hotel could be/would be ready for them...and it was. They were sending in a crew to build two bridges on the island and I was blessed to be the hotel that got to house them for 6 months.

At the end of 2020, I remarried and moved to Georgia with my husband and son where we live more than half of the year. We still have our home in Virginia as well, but due to the fact that we are not on the island as much, as well as the disruption that was Covid-19, I ultimately decided to sell the hotel in 2021.

Since 2021, I have been a stay-at-home mom helping my son with home schooling, which has since led to his graduating high school a year earlier than anticipated! I am now ready to get back to work!

I work exceptionally well remotely, and I am equally dedicated to my tasks/goals in any environment. I have been raised with a strong work ethic, as well as with a strong sense of ethics and moral code. My business experience has allowed me to understand the importance of knowing/understanding company rules and policies, and to know the invaluable role of the customer. I enjoy customer service and am able to maintain a professional attitude while also making people for cared for.

Timeline

Business Owner/Operator

Brigadune Beachside Getaway, LLC.
2018.07 - 2021.05

Business Owner/Operator

Bay Island Living, LLC
2017.02 - 2021.05

Accounts Payable & Receivable Specialist

Johnny Janosik World Of Furniture
2011.06 - 2013.03

Business Owner/Operator

Island Country Gifts/Bay Island Home
2007.03 - 2018.07

Bachelor of Science - Business

Regent University

Associate of Science - Sociology

Northern Virginia Community College
Irene Woodall