Irene Wright
San Diego,CA
Summary
Personable, reliable, and dedicated individual offering over 15 years of experience in front-end and backroom store activities. Demonstrated skill with store operations at Vons locations #2118 and #2352 relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
References available upon request.
Overview
27
27
years of professional experience
Work History
Treatment Coordinator/Administrative Assistant
Ross Dixon DDS
2022.10 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted in the development of basic treatment plans, ensuring optimal patient outcomes.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Worked with patients to schedule tests and procedures.
- Collaborated with the office manager to maintain daily operations.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Keen attention to detail in front office operations.
Lead Checker/Front End Customer Service Associate
Vons Grocery
2006.10 - 2022.11
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Improved overall efficiency of the front end by suggesting process improvements to management.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
- Supported store management in implementing changes to improve front end efficiency and customer satisfaction.
- Built rapport with regular customers, fostering loyalty through personalized service experiences.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
Front Desk Receptionist
Jacob's Diamond & Estate/Rigoberto Designs
1997.08 - 2003.06
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA06.1993
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Dental knowledge
- Recordkeeping
- Manual Dexterity
- Insurance Verification
- Patient Care Coordination
- Customer Service
- Organizational Skills
- Patient Outreach and Follow-Up
- Filing and Recordkeeping
Timeline
Treatment Coordinator/Administrative Assistant
Ross Dixon DDS
2022.10 - Current
Lead Checker/Front End Customer Service Associate
Vons Grocery
2006.10 - 2022.11
Front Desk Receptionist
Jacob's Diamond & Estate/Rigoberto Designs
1997.08 - 2003.06
High School Diploma -
San Gabriel High School
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