Irene Zhen
Chicago,IL
Overview
14
14
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
04.2021 - Current
- Provide training of safe handling of medications
- Enforce compliance with pharmacy regulations and maintaining up-to-date records of all medications dispensed.
- Monitoring and managing pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinating patients and meeting annual quota of 1,000+ shots
- Collaborate with store, pharmacy, and corporate managers to maintain daily operations.
- Train pharmacy interns and newly hired pharmacy technicians.
- Supervise and ensure accurate data entry of inventory count
- Evaluating patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Recruite, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Making sure team is following updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Create customized care plans, working with hospital staff and families to assess and meet individual needs.
Senior Certified Pharmacy Technician
Walgreens
10.2009 - 04.2021
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and address questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Advocated for patients' compliance with medication guidelines.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed medication orders.
- Collected co-payments or full payments from customers.
Bartender/Server Assistant
Oysy
12.2010 - 05.2015
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Offered product samples, answered questions and helped customers find items.
Education
No Degree - Behavioral Aspects of Health
Morton College
Cicero, ILHigh School Diploma -
Hubbard High School
Chicago, IL06.2002
Skills
- CPR/AED certified
- Apha certified immunizer
- HIPAA guidelines
- Good Faith dispensing guidelines
- Medicare and Medicaid Processes
- FDA Drug Safety Guidelines
- Quality Assurance
- Budget Administration
- Purchasing Management
- Staff Training
- Sales Goals
- Medication Therapy Management
- Cash Register Operations
- Quality Assurance Controls
- Inventory and Supply Management
- Staff Management
Timeline
Pharmacy Operations Manager
Walgreens
04.2021 - Current
Bartender/Server Assistant
Oysy
12.2010 - 05.2015
Senior Certified Pharmacy Technician
Walgreens
10.2009 - 04.2021
No Degree - Behavioral Aspects of Health
Morton College
High School Diploma -
Hubbard High School
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Maria Lourdes CruzMaria Lourdes Cruz
Certified Pharmacy Technician at CVS CaremarkCertified Pharmacy Technician at CVS Caremark