Irene A Luttrell
Retail/Member Specilaist
Morgantown,KY
Summary
Seeking a position to utilize knowledge and experienced, committed, dependable, energetic, and optimistic individual with 10yrs + work experience in assisting customers, providing with information regarding with personalized fragrance, skin care products and cosmetics.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Family Dollar Stores Inc
North Las Vegas, NV
03.2023 - Current
- Greets and assist customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
- Maintains a presence in the store by providing excellent customer service.
- Ensure a clean, well stocked store for customers.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and assists Store Manager in preparing deposits, and receipts.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Assists in organizes Merchandise, pricing, security/ alarm tagging and merchandising.
- Follow all Company policies and procedures
Counter Manager – Beauty Advisor
Kappe’ Military BV
Hoofddorp, The Netherlands
05.2012 - 11.2022
- Vendor for Navy Exchange Services US Naval Support Activity Bahrain, Responsible for increased sales of signature brand fragrances and cosmetics monthly
- To sell products and give advice to customers according to their needs
- Represent all brands such as Lancome, Clarins, Chanel, Dior, Armani, Dolce & Gabbana, Paco Rabanne
- Herrera, YSL, Gucci, Bvlgari , and many more exclusive, and luxury brands
- Organize make over/make up event, skin care demos and applications
- To regulate update on new fragrances cosmetics and skin care
- To keep maximum levels accurate
- Managing inventory and place order two times per month, pricing, putting alarm tag, merchandising products, display visual materials, promotional tables, and to set up variety of promotions
- Hiring new employee, support, coach, train, and managing 4-5 employee/ team members/part-timers
- Keep work schedule up to date, submitting total work hours of employee
- Maintaining shop floor ready to daily business.
MSC Physician Billing Company
San Diego, CA
06.2010 - 01.2012
- Responsible for 6 Doctors patient’s accounts submit and follow up medical insurance claims, and payments
- Assists patient to understand deductible and copayment, collect payments from patient
- Create, organized, and maintain office filling system.
- Provided professional services and support in a dynamic work environment
- Applied effective time management techniques to meet tight deadlines
- Identified issues, analyzed information and provided solutions to problems
- Passionate about learning and committed to continual improvement
Customer Service Clerk
Navy Exchange
San Diego, CA
11.2009 - 05.2010
- Receives, count, and verifies monies, refunds, and assisting service member for other concerned or ordering uniforms, medals, and ribbons
- Answer phone calls.
Quality Assurance Auditor
Delta Faucets Company
Morgantown, KY
02.2006 - 04.2009
- Measure parts using blueprint, visual check with video unit, comparator and micrometer/blades, Vacuum, and water test parts
- Responsible for training and assist operators in different areas (attributing charts, visual checks) okaying parts for shipment.
Level NF 04 Supervisor
06.2004 - 06.2005
- Supervised 7-8 employees responsible for the preparation and maintenance of journals, subsidiary ledgers, and Vault custodian
- Responsibilities:
- Maintain Vending yen Deposit ledger, prepare deposit and encoding checks for daily receipts and recapitulations
- Maintains record on movement of funds, balance safe 3 times daily
- Responds to customers’ needs
- Schedules associate to meet store needs, train associates in automotive teller system
- Ensure necessary supplies are on hand running of cash office.
Lead Cashier Cash Cage
03.2004 - 06.2004
- Navy exchange Japan District Yokosuka, JP
- NF 02, Train associates in new revised procedures in automotive teller system, collect and issues cash funds, operate machine in connection with counting and wrapping coins and money bill
- Counting vending monies
- Respond to customer needs with wide variety of services, including but not limited to, check cashing, payments of off base rent and utilities bills
- Process Star card credit card payments.
Education
Some College (No Degree) -
United Education International College
San Diego, CABachelor of Secondary Education - Home Economics and Technology
Palawan State University
Puerto Princesa City Palwan Philippines 03.1997
Skills
- Skills & Qualifications:
- Excellent in customer service
- Collaborator
- Outstanding in time management required for handling high work volume, phone calls etc
- Outstanding Cash handling
- Accounts payable/receivable
- Organizational and prioritization skills and ability to multitask
- Dependable and honest
- Retail Sales
- Planograms/schematics
- Product Demo
- Computer skills
- Microsoft Excel
- Sales and marketing
- Teamwork and Collaboration
Additional Information
- Professional and personal references available upon request
Timeline
Assistant Store Manager
Family Dollar Stores Inc
03.2023 - Current
Counter Manager – Beauty Advisor
Kappe’ Military BV
05.2012 - 11.2022
MSC Physician Billing Company
06.2010 - 01.2012
Customer Service Clerk
Navy Exchange
11.2009 - 05.2010
Quality Assurance Auditor
Delta Faucets Company
02.2006 - 04.2009
Level NF 04 Supervisor
06.2004 - 06.2005
Lead Cashier Cash Cage
03.2004 - 06.2004
Some College (No Degree) -
United Education International College
Bachelor of Secondary Education - Home Economics and Technology
Palawan State University
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