Irene Guerrero
Gastonia,NC
Summary
Multi-tasking Dynamic Manager well-known for creating positive workplace culture and high-sales and service performing teams. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Department Supervisor
Lowes Tool Rental
09.2020 - Current
- Supervise a team of 9 people
- Flawless execution of sales, service and promotional programs
- Grew the rental business over 55% in the last two years
- Review financial statements, sales, activity reports and other performance data to measure productivity and goal achievement
- Created and executed strategic sales plan, expanding customer base in salesforce CRM
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Representative
Bags Inc
09.2017 - Current
- Worked closely with American Airline passengers and associates to effectively resolve baggage issues and complaints
- Processed delayed and damaged baggage claims in a timely manner
- Greeted passengers in the claim area and helped them retrieve luggage
- Logged and managed Lost & Found items left on aircraft
Reservations Sales Specialist
Cuba Travel Services
01.2016 - 08.2017
- Handled 85+ calls daily offering flights, excursions, vacation packages including selling Cuban visas to American Airlines customers
- Contributed to overall sales strategy by providing input on target markets, seasonal promotions, and product development ideas based on customer feedback.
- Read from scripts to promote uniformity and consistency in regarding to Cuba trip itineraries and mandatory government travel policies
Sales Administrator
All Trans Corp
07.2013 - 01.2016
- Daily tracking of deliveries
- Route planner and dispatcher.
- Boosted sales revenue by efficiently processing orders and coordinating with the owner on customer needs.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in the company.
Division Manager
Primerica Financial Services
07.2004 - 03.2013
- Maintained office tasks by filing correspondence, approving supply requisitions and executed clerical functions
- Addressed customer inquiries and promptly resolved complaints
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Educated and offered clients life insurance, expense management and debt elimination services along with a complimentary complete financial needs analysis report
- Assisted in the process of interviewing, hiring and training new representatives; Receiving 'Top Recruiting Agent' recognition awards.
Education
Associates Degree -
Mount San Antonio College
Walnut, CAHigh School Diploma -
La Puente High School
La Puente, CASkills
- Delegation and Supervision
- PeopleSoft
- Scheduling and Coordinating
- SalesForce- CRM
- Staff Hiring and Retention
- Stellar Customer service that exceeds expectations
- Employee training and development
- Excellent verbal and written communication skills
References
References available upon request
Accomplishments
- Ranked #1 in the Charlotte region for Lowe's Home Improvement Pro customer penetration, Pro credit card sign-ups, and PRO MVP enrollments.
Languages
Spanish
Native or Bilingual
Timeline
Department Supervisor
Lowes Tool Rental
09.2020 - Current
Customer Service Representative
Bags Inc
09.2017 - Current
Reservations Sales Specialist
Cuba Travel Services
01.2016 - 08.2017
Sales Administrator
All Trans Corp
07.2013 - 01.2016
Division Manager
Primerica Financial Services
07.2004 - 03.2013
Associates Degree -
Mount San Antonio College
High School Diploma -
La Puente High School
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