Irene Gonzalez
Dallas,TX
Summary
Self-assured leader who handles an array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service, leadership, and issue resolution. Highly-motivated, with the desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable individual equipped at maximizing team success in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Coordinator
Paul Mitchell The School Dallas
12.2023 - Current
- Monitored service desk tickets and assigned to appropriate technicians according to their skillset.
- Coordinated with other departments to ensure customer needs were met in a timely fashion.
- Assisted with training new employees on procedures related to the Service Desk functions.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Maintained front desk to provide positive first impression.
- Assisted with set up for social events and deliveries.
Shift Leader/Barista
Starbucks
06.2020 - 05.2022
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Prepared and served hot or cold beverages.
Night Manager
Dunkin Donuts
07.2019 - 12.2021
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Assisted with interviewing candidates for open positions within the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Key Holder (Nightly Store Closing)
- Restocked store frequently as needed.
Front Desk Attendant
Northampton Community College
08.2018 - 08.2019
- Greeted members and provided general information about the gym facilities.
- Performed maintenance of equipment, including cleaning and restocking weights, mats, and other supplies.
- Conducted tours of the facility for prospective members.
- Developed relationships with customers to encourage loyalty to the gym brand.
- Organized special events for members such as competitions or group activities.
- Collected payments from customers for products purchased at the
- Verified member identification cards at entrance to ensure access rights were up-to-date.
Education
Communications
Northampton Community College
Tannersville, PAHigh School
The Veritas Academy
Flushing, NYSkills
- Phone Etiquette
- Email Etiquette
- Monitored performance of staff
- Supervised and Trained a team of 10 members
- Inventory/Supply Management
- Encouraged/Motivated staff to deliver excellent customer service and meet sales goals
- Data Entry
- Scheduling
- Provided child care for children of the ages 5 to 13
- Word Processing Software
- Clerical Support
- Administered supportive counseling
- Document Organization
- Acted as a Role Model and Mentor
- Successfully resolved numerous customer complaints
- Managed social media/digital marketing on a daily basis to drive more customers/traffic for the company
- Strategic planning to meet weekly quotas
- Developed relationships with new & current customers and grew long term customer relationships with a high level of integrity and quality service
- Retail & product development, sales pitch, and product knowledge
- Fund Management
Certification
- 40-Hour RBT (Registered Behavior Technician) Training Certification
Timeline
Service Desk Coordinator
Paul Mitchell The School Dallas
12.2023 - Current
Shift Leader/Barista
Starbucks
06.2020 - 05.2022
Night Manager
Dunkin Donuts
07.2019 - 12.2021
Front Desk Attendant
Northampton Community College
08.2018 - 08.2019
Communications
Northampton Community College
High School
The Veritas Academy
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