Irene Gracea Soriano
IT Technician
Las Vegas,NV
Summary
Certified IT professional with expertise in troubleshooting, network configuration, and system security. Demonstrates a strong passion for cybersecurity, with practical experience in malware removal, threat mitigation, and safeguarding digital assets. Excels in delivering exceptional customer service through effective communication, problem-solving, and conflict resolution. Seeking an opportunity to contribute to a dynamic team, leveraging technical skills and a customer-focused approach to drive organizational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Support
Las Vegas Tech Solutions
Las Vegas, Nevada
11.2024 - Current
- Provided step-by-step remote troubleshooting support, resolving client issues efficiently.
- Applied conflict resolution techniques to de-escalate challenging customer interactions.
- Maintained a customer satisfaction rate of 90%+ based on post-service surveys.
IT Technician Intern
Las Vegas Tech Solutions
Las Vegas, Nevada
09.2024 - 10.2024
- Assisted in installing and troubleshooting security camera systems for up to 10 corporate clients a day.
- Organized service appointments using scheduling software, ensuring operational efficiency.
Spa Receptionist & Attendant
Excalibur Hotel & Casino
Las Vegas, Nevada
07.2023 - 12.2023
- Delivered outstanding client service, addressing inquiries and recommending products for over 100 tourists daily.
- Resolved customer concerns professionally, enhancing overall client satisfaction.
IT Equipment Coordinator
Amazon Inc.
Las Vegas, NV
07.2022 - 07.2023
- Managed inventory levels for IT equipment, coordinating restocks with suppliers and vendors.
- Fulfilled internal IT equipment requests promptly, reducing system downtime by 15%.
IT Technician Apprentice
Amazon Inc.
Las Vegas, Nevada
01.2022 - 07.2022
- Supported the setup and configuration of IT equipment, including computers and networking devices.
- Collaborated with senior technicians to resolve hardware issues, gaining proficiency in diagnostics and troubleshooting.
- Managed 2 specialty projects to deploy ergonomic devices focused on warehouse safety and work efficiency.
Returns Warehouse Associate
Amazon Inc.
Las Vegas, Nevada
07.2021 - 07.2022
- Processed over 300 returned items daily, ensuring compliance with operating procedures.
- Provided support for fraud detection projects and specialty operations.
Education
IT Technician -
Northwest Career College
Las Vegas, NV 10.2023 - 10.2024
High School Diploma -
Nevada State High School
Las Vegas, NV 08.2018 - 05.2021
Skills
- Bilingual (English & Filipino)
- Hardware & Software
- System Configuration
- Networking
- IT Troubleshooting
- Mobile Devices
- Cybersecurity
- Virtualization
- Data Management
- Customer Support
- IT Ticketing Software
- Microsoft Office
- Google Suite
- 50 wpm Typing Speed
- In-person and Remote Technical Support
Certification
CompTIA A+
Timeline
IT Support
Las Vegas Tech Solutions
11.2024 - Current
CompTIA A+
10-2024
IT Technician Intern
Las Vegas Tech Solutions
09.2024 - 10.2024
IT Technician -
Northwest Career College
10.2023 - 10.2024
Spa Receptionist & Attendant
Excalibur Hotel & Casino
07.2023 - 12.2023
IT Equipment Coordinator
Amazon Inc.
07.2022 - 07.2023
IT Technician Apprentice
Amazon Inc.
01.2022 - 07.2022
Returns Warehouse Associate
Amazon Inc.
07.2021 - 07.2022
High School Diploma -
Nevada State High School
08.2018 - 05.2021
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