Irene Guzman Hall
Newark
Summary
Accomplished Senior Human Resources Manager with a proven track record at Gategroup, adept in HRIS and leadership. Excelled in talent management, implementing HR policies, and enhancing employee engagement. Successfully managed over 46 new restaurant openings, demonstrating exceptional organizational and communication skills. Achieved significant improvements in performance management and labor relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Human Resources Manager
Gategroup
New York
11.2023 - Current
- Plan, coordinate, and direct the administrative functions of the organization
- Job design, talent acquisition
- Employee relations
- Performance management
- Talent management
- Training and development
- Project management
- Project budget allocating
- Salary administration
- Benefits and LOA administration
- Enforce company policy and practices
- Union System board of adjustment
- Union Arbitration
- Labor Relations
- Implemented union contract deals, adjustments and amendments
- EEOC Hearings
- UI Hearings
- Workers Compensation flow
Human Resources Manager
Golden Krust Caribbean Bakery & Grill
Bronx
02.2018 - 11.2023
- Developed and implemented HR policies, procedures, and programs to ensure compliance with legal requirements and company standards
- Managed full-cycle recruitment process including sourcing, screening, interviewing, and onboarding of new employees
- Implemented performance management system to track employee goals, provide feedback, and conduct annual reviews resulting in improved employee engagement
- Led training initiatives for managers and employees on topics such as diversity and inclusion, sexual harassment prevention, and effective communication
- Administered benefits programs including health insurance plans, retirement savings accounts, and wellness initiatives
- Maintained accurate employee records in compliance with state and federal regulations
- Collaborated with department heads to develop workforce planning strategies aligned with business objectives
- Conducted investigations into employee complaints or policy violations ensuring fair resolution while minimizing legal risks
- Developed compensation structures based on market research to attract top talent while maintaining internal equity
- Managed the implementation of HRIS software resulting in streamlined processes for payroll administration and reporting functions
- Created a comprehensive employee handbook outlining company policies, procedures, benefits information etc
- Facilitated organizational change initiatives by providing guidance on restructuring efforts or implementing new systems/processes
Director of Operations
Azuka Foods DBA McDonalds
New York
08.2006 - 01.2018
- Operations: Oversee inventory, logistics, and other operational aspects of the business
- Strategy: Develop long-term strategies to improve productivity, performance, and profitability
- Workflows: Put in place efficient workflows to maximize productivity
- Quality control: Implement quality control measures and streamline operations
- Risk management: Develop risk management strategies to mitigate operational risks
- Crisis management: Prepare for and manage crisis situations
- Compliance: Ensure that operations comply with relevant regulations and standards
- Performance measurement: Measure performance and adjust strategies based on data
- Over 46 new restaurant openings
- Labor Relations
- Union negotiations
- Implementation of continuity plans
Education
B.A. - Human Resource Management
Monroe Community College
Bronx, NY05-2025
Associate of Applied Science - Hospitality And Tourism Management
Monroe College
Bronx, NY05-2010
Skills
- Recruiting
- Workday
- Human Resources Management
- Accounting software
- PeopleSoft
- Leadership
- ATS
- ADP
- Human Resources
- Organizational skills
- Communication skills
- Microsoft Excel
- Time management
- Payroll management
- Accounting
- Change Management
- HRIS
- Office Management
- Payroll
Certification
- Senior Professional in Human Resources
- Professional In Human Resources
Timeline
Senior Human Resources Manager
Gategroup
11.2023 - Current
Human Resources Manager
Golden Krust Caribbean Bakery & Grill
02.2018 - 11.2023
Director of Operations
Azuka Foods DBA McDonalds
08.2006 - 01.2018
B.A. - Human Resource Management
Monroe Community College
Associate of Applied Science - Hospitality And Tourism Management
Monroe College
Similar Profiles
Christopher ColangeloChristopher Colangelo
Business Unit Leader South/Midwest at GategroupBusiness Unit Leader South/Midwest at Gategroup
Cleveland SmithCleveland Smith
Equipment Supervisor at GategroupEquipment Supervisor at Gategroup
FRANCINE EKALA MAKANZUFRANCINE EKALA MAKANZU
Dispatch Clerk at GategroupDispatch Clerk at Gategroup
Pierre Nouma OkalaPierre Nouma Okala
Material Control Supervisor at GategroupMaterial Control Supervisor at Gategroup
Simone Ogbarmey-TettehSimone Ogbarmey-Tetteh
Care Facilitator at Teen Care New Jersey, LLCCare Facilitator at Teen Care New Jersey, LLC