Irene Marlen Guillen
Menifee,CA
Summary
Efficient healthcare professional with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Temecula Valley OBGYN
11.2022 - 01.2024
- Assisted physicians with minor procedures, including preparing exam room and sterilizing instruments.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Maintained accurate medical records, ensuring timely and effective communication between healthcare providers.
- Assisted doctors in performing routine gynecological exams smoothly while maintaining strict privacy standards throughout the process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Washington Township Medical Foundation
02.2022 - 10.2022
- Assisted physicians and nursing personnel with vitals, injections, and other patient care procedures
- Facilitated timely referrals to specialists by maintaining strong relationships with various healthcare providers in the community.
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Faxed and printed out patients after visit summary along with any physician orders such as labs and medications orders
- Front office and back office knowledge
- Delivered administrative support to physician practices aiding in quality healthcare services
- Facilitated better patient experiences with thorough preparation for examinations and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
California Cardiovascular Consultants (CCCMA)
09.2021 - 02.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Kitchen Manager
Chipotle Mexican Grill
08.2018 - 09.2020
- Have full control and accountability for leading, developing and inspiring the kitchen team
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Education
Certification - Healthcare
United Education Institute
Stockton, CA11-2021
High School Diploma -
Tracy High School
Tracy, CA05-2019
Skills
- Strives In Fast Paced Environments
- Multitasking and Organization
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Clinical documentation
- Data entry
- Electronic health records
- Appointment setting
- Epic software proficiency
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Temecula Valley OBGYN
11.2022 - 01.2024
Medical Assistant
Washington Township Medical Foundation
02.2022 - 10.2022
Medical Assistant
California Cardiovascular Consultants (CCCMA)
09.2021 - 02.2022
Kitchen Manager
Chipotle Mexican Grill
08.2018 - 09.2020
Certification - Healthcare
United Education Institute
High School Diploma -
Tracy High School
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