Irenes Batista
Las Vegas,NV
Summary
Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across 11 years of experience in related roles. Dedicated to serving the unique needs of each client and improving quality of life. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Personal Care Assistant
A Better Home Care For You
06.2013 - Current
- Assisted with meal planning to meet nutritional plans
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets
- Transported patients to medical, dental and personal care appointments
- Maintained daily living standards by assisting clients with personal hygiene needs
- Reported concerns to nurse supervisor to promote optimal care
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
Front Desk Patient Coordinator
Cano Health
11.2021 - 12.2023
- Checked insurance benefits, received payments and provided receipts
- Completed new guest enrollment paperwork and set up accounts in computer system
- Scheduled evaluations and procedures for patients
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Established a strong work network by building professional relationships with physicians and fellow employees.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
Assistant Executive Housekeeper
Mastercorp Resort Housekeeping Services
03.2014 - 01.2020
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Controlled full-cycle household cleaning services, including business development and client relations
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Reviewed employee performance and devised improvement plan to achieve goals
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
House Manager
MGM Grand Casino
06.2009 - 01.2013
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops
- Recruited, hired and trained new employees, including monitoring and reviewing individual performance
- Increased team performance from 40% to 75%
- Addressed internal and customer-related issues each day and affected strategic resolutions
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Housekeeping Room Attendant
The Signature at Mgm Grand
06.2007 - 07.2008
- Interacted pleasantly with clients and guests when performing daily duties
- Organized supplies for use based on expected customer needs
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Removed all trash from rooms and replaced liners to wastebaskets
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Cook's Assistant
CareMeridian
01.2004 - 05.2007
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Prepared food for service based on daily specials and chef's needs
- Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies
- Replenished food items from inventory and rotated ingredients.
Education
First Aid & CPR Certified -
Vida Training
Las Vegas, NV02.2022
Home Care Certified -
Vida Home Care Training
Las Vegas, NV01.2021
High School Diploma -
Louis D. Brandeis
New York, NY06.2001
Skills
- Compassionate patient care
- Client relationship management
- Household organization
- Adaptable under pressure
- Tact and diplomacy
- First-aid and CPR
- Knowledge of state regulations
- Client safety and first aid
- Coordination skills
- Housekeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Patient Coordinator
Cano Health
11.2021 - 12.2023
Assistant Executive Housekeeper
Mastercorp Resort Housekeeping Services
03.2014 - 01.2020
Personal Care Assistant
A Better Home Care For You
06.2013 - Current
House Manager
MGM Grand Casino
06.2009 - 01.2013
Housekeeping Room Attendant
The Signature at Mgm Grand
06.2007 - 07.2008
Cook's Assistant
CareMeridian
01.2004 - 05.2007
First Aid & CPR Certified -
Vida Training
Home Care Certified -
Vida Home Care Training
High School Diploma -
Louis D. Brandeis
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