Irenia Gutierrez
Miami
Summary
Experienced office professional with a strong background in customer service and accounts receivable. Proficient in managing invoices, tracking payments, and resolving client inquiries, while maintaining smooth administrative operations. Known for attention to detail, problem-solving skills, and fostering positive customer relationships.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Office Assistant
Kvc Constructors
01.2025 - Current
- Coordinated office activities to enhance workflow and communication among team members.
- Managed scheduling and maintained calendars for multiple executives to optimize time management.
- Prepared and organized documents, ensuring compliance with company policies and procedures.
- Streamlined filing systems to improve document retrieval efficiency and accessibility.
Accounts Receivable Specialist
Florigas Inc
09.2018 - 10.2024
- Ensured timely payments by monitoring business accounts for updates.
- Pursued collections for overdue accounts via phone and email communications.
- Posted payments and balanced accounts receivable reports for accuracy.
- Processed credit card and ACH payments for automated transactions.
- Provided customer assistance via phone regarding account inquiries and issues.
- Scheduled service calls and coordinated dispatch operations as necessary.
Contract Administrator
All Pro Plumbing Corp
06.2006 - 01.2018
- Implement internal contract administration process.
- - Contract signing, permitting and applications.
- - Collection of all contract payments
- - Scheduling of inspections for projects
- - Service appointment scheduling
- - Assist on phone lines.
Collection Analyst
Thyssenkrupp Elevator
01.2006 - 04.2006
- Collection for assigned accounts for new and old elevator services.
- - Keep track of work progress for accounts with GC and project managers.
- - Provide documents and execute upon request such as certificate of insurance, release of payment, invoices, payment requisitions and certificates of surety.
Assistant Manager
CCS Financial Services
07.1999 - 12.2005
- Check verification - Collection follow-up on return checks
- - Customer Service - Employee supervision / store
- - Cash Handling - Light Payroll
Billing Account Representative
HMO, PPO, Medicaid and Medicare
02.1996 - 01.1999
- Pathology claim billing for HMO, PPO, Medicaid and Medicare
- - Data Entry
- - Customer Service
- - Collection follow-up
- - Maintaining accounts
Education
Associate's degree -
South Miami Senior High School Miami Dade Community College
Skills
- General ledger accounting
- Assistant Manager Experience
- HIPAA
- Banking
- Microsoft Powerpoint
- Office Administration
- Google Docs
- Computer literacy
- Analysis skills
- Communication skills
- Financial software
- GAAP
- Medical billing
- Construction
- Windows
- Supervising Experience
- Microsoft Word
- Microsoft Excel
- Typing
- SOX
- Time management
- Data management
- Office Management
- Word processing
- Front desk
- Microsoft Outlook
- Attention to detail
- Accounting
- Accounts payable
- Sales
- Organizational skills
- Data Entry
- English
- Proofreading
- Project coordination
- Cash Handling
- Phone etiquette
- Revenue cycle management
- Technical accounting
- Project management software
- Clerical experience
- Call center
- Computer operation
- Administrative experience
- Adobe Acrobat
- Employee relations
- Human resources
- Serving
- Grammar Experience
- Bookkeeping
Certification
- Certified Notary Public
Languages
English
Bilingual
Spanish
Timeline
Office Assistant
Kvc Constructors
01.2025 - Current
Accounts Receivable Specialist
Florigas Inc
09.2018 - 10.2024
Contract Administrator
All Pro Plumbing Corp
06.2006 - 01.2018
Collection Analyst
Thyssenkrupp Elevator
01.2006 - 04.2006
Assistant Manager
CCS Financial Services
07.1999 - 12.2005
Billing Account Representative
HMO, PPO, Medicaid and Medicare
02.1996 - 01.1999
Associate's degree -
South Miami Senior High School Miami Dade Community College