Ireny Girguis
Port Orange
Summary
Dedicated professional with strong skills in customer service, appointment scheduling, and data entry. Proven ability to handle sensitive information while maintaining confidentiality and professionalism.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Wahba Wahba MD Sleep Wake Disorder Center
Daytona Beach
08.2024 - 08.2025
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls, addressing inquiries and directing to appropriate staff.
- Maintained patient confidentiality while handling sensitive information.
- Processed patient check-ins and check-outs efficiently and accurately.
- Organized medical records and ensured proper documentation compliance.
- Collaborated with medical staff to streamline daily operations and workflows.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
Front of House Employee
Chicken Salad Chick
Port Orange
12.2023 - 02.2024
- Greeted customers and provided friendly service during peak dining hours.
- Maintained cleanliness and organization of dining area and service counters.
- Processed customer orders accurately using point-of-sale system.
- Handled customer inquiries and resolved issues in a timely manner.
- Collaborated with team members to ensure efficient service flow.
- Monitored inventory levels and restocked supplies as needed.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Provided take-out services to customers who preferred to dine offsite.
Education
High School Diploma -
Spruce Creek Highschool
Port Orange, FL05-2025
Skills
- Customer service
- Appointment scheduling
- Data entry
- Patient confidentiality
- Electronic health records
- Team collaboration
Languages
Arabic
Professional
Timeline
Front Desk Receptionist
Wahba Wahba MD Sleep Wake Disorder Center
08.2024 - 08.2025
Front of House Employee
Chicken Salad Chick
12.2023 - 02.2024
High School Diploma -
Spruce Creek Highschool
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