Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ireona Branscomb

Littlerock,AR

Summary

Dynamic Access Coordinator at UAMS with a proven track record in enhancing patient access operations through exceptional customer service and effective collaboration. Skilled in HIPAA compliance and relationship building, I successfully recommended service improvements that minimized patient complaints, showcasing my problem-solving abilities and commitment to quality care.

Positive, upbeat, and adaptable, with strong foundation in coordination and communication. Proficient in managing schedules and streamlining processes to ensure smooth operations. Committed to making significant impact by efficiently coordinating resources and enhancing accessibility.

Professional access coordination specialist with commitment to delivering seamless operational support. Expertise in managing access requests, ensuring regulatory compliance, and maintaining organized records. Known for fostering collaboration and adapting effectively to changing needs while prioritizing team goals and results.


Overview

2
2
years of professional experience

Work History

Access Coordinator

UAMS
12.2024 - Current
  • Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
  • Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Package Handler

Amazon
10.2024 - 11.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cashier

McDonald's
02.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Cashier

Whataburger
10.2023 - 02.2024
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.

Package Handler

FedEx
10.2023 - 01.2024
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Merchandiser

Walmart
05.2023 - 09.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Increased customer engagement by providing knowledgeable product recommendations.
  • Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Utilized paper, fabric and props to create displays.
  • Used props and lighting to enhance appearance and visibility of displays.

Education

No Degree - Biology

Philander Smith University
Little Rock, AR
05-2026

High School Diploma -

Little Rock Southwest High School
Little Rock, AR
05-2022

Skills

  • HIPAA compliance
  • Customer service expertise
  • Exceptional organization
  • Adaptable mindset
  • Medical terminology
  • Healthcare
  • Decision-making capacity
  • Time management proficiency
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Friendly and outgoing
  • Team collaboration
  • Team leadership
  • Customer follow up

Interests

  • Baking
  • Crafting and DIY Projects
  • Food Tourism
  • Reading
  • Volunteering
  • Youth Development Programs
  • Team Sports

Timeline

Access Coordinator

UAMS
12.2024 - Current

Package Handler

Amazon
10.2024 - 11.2024

Cashier

McDonald's
02.2024 - 08.2024

Cashier

Whataburger
10.2023 - 02.2024

Package Handler

FedEx
10.2023 - 01.2024

Merchandiser

Walmart
05.2023 - 09.2023

No Degree - Biology

Philander Smith University

High School Diploma -

Little Rock Southwest High School

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