Ires Julien

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Took copayments and compiled daily financial records.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Verified patient insurance eligibility and entered patient information into system.

• Stayed calm under pressure to and successfully dealt with difficult situations.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Providing excellent customer service by promptly answering patient inquiries.
• Verified patient insurance eligibility and entered patient information into system.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Managed patient registration process, confirming data accuracy and completeness.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Entered patient demographic and insurance data into electronic medical record system.
• Verified insurance eligibility and coverage for patients.
• Took copayments and compiled daily financial records.

• Assessed clients' needs and determined eligibility for intake services.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Maintained accurate, up-to-date client records for reliable reference and communications.
• Completed intake assessment forms and filed clients' charts.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
• Built relationships with community agencies for timely service referrals.

• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Providing excellent customer service by promptly answering patient inquiries.
• Trained new staff on hospital processes and procedures.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.

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