Iresha Alwis Irons
Carlisle,PA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CNA
Carlisle Skilled Nursing and Rehab
2024.03 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Customer service Associate
Lowe’s home Improvement
2022.04 - 2024.03
- Providing customers with pricing information for materials and labor costs for projects such as remodeling or construction projects
- Helping customers choose products based on their needs and budget requirements
- Maintaining the store’s visual appeal by arranging merchandise in a way that catches the eye of potential buyers
- Explaining technical details about products to customers who are unfamiliar with the item being sold
- Ensuring that all customer orders are accurately filled, processed, and delivered on time
- Performing clerical tasks such as entering data into computers, answering phones, and filing paperwork
- Assisting customers with loading and unloading large purchases from vehicles
- Assisting contractors with selecting and ordering supplies for jobsite use
- Interacting with contractors, architects, designers, and other team members throughout the project life cycle.
Customer Service Agent
Piedmont Airline
2021.11 - 2022.04
- Greeting and assisting customer in a Promat and courteous manner
- Providing check-in assistance in terms of ticketing and reservation
- Should the need to arise, she/he is required to help the passenger in rebooking of itineraries and boarding passes for passengers
- Providing accurate information about the flight’s arrival and departure times to the clients
- In the case of a special need by passengers, the customer service agent should promptly assist with all the checking in procedures
- Communicate effectively with both the personnel concerned as well as the passengers to express the status of the aircraft
- Examined passenger documentation to determine destinations and to assign boarding passes
- Answered inquiries regarding information such as schedules, accommodations, procedures, and policies
- Informed and makes announcements to ensure important information is communicated about their itinerary, flights, and luggage
- Handled all customer service issues at the gate
- Accepted passenger's luggage and created and affixes bag labels to ensure proper delivery
- Opened gate or allows passengers to board an airplane
- Directed, assisted parked all arriving and departing aircraft
- Handled all coordination between pilots, crew ram staff, operation staff and load planners
- Charged with making sure flight leave on time.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Caregiver
Synergy Home Care
2021.02 - 2022.03
- Pleasantly provide companionship and support to clients
- Administer prescribed medication as needed
- Assist clients with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.)
- Assist with personal care and hygiene
- Help conduct physical therapy exercises
- Plan and prepare meals with assistance from the clients (when they are able)
- Shop and run miscellaneous errands on behalf of the clients or accompany them in doing so if they are physically capable
- Perform light housekeeping duties that clients can’t complete on their own
- Report any unusual incidents
- Act quickly and responsibly in cases of emergency.
Guest Service Agent
Time Oak Hotel & Suites
2014.01 - 2016.01
- Provided superb customer service to all short and long-term guests
- Conducted guest registration by gathering and/or confirming reservation details, processing payments, providing room keys, certificates, and coupons in welcome folder, and coordinating services to facilitate the movement of belongings from the front desk to the hotel room / suite
- Utilized Customer Relationship Management skills to address and resolve all customer requests, concerns, and complaints in a timely manner
- Arranged concierge services to meet the needs of VIP guests
- Provided financial assistance by cashing traveler’s checks, conducting currency exchanges, and managing safe deposit boxes
- Processed all packages and faxes for guest and diverted the items to guests’ rooms
- Evaluated daily hotel operational statuses and collaborated with various departments such
Assistant Manager
Canal Villa Hotel
2013.01 - 2014.01
- Provided excellent customer service to develop relationships and ensure guest satisfaction
- Fielded all inquiries in a professional and courteous manner, in-person, or via telephone and email
- Managed and maintained acceptable usage of all hotel amenities to include the business office, swimming pool, and dining areas
- Strategized the creation and implementation of standard operating procedures to improve business operations and workplace efficiency
- Routinely researched and applied hospitality market knowledge to maintain competitive hotel pricing and provide attractive promotional offers in order to maximize sales and room occupancy
- Maintained suitable inventory of consumable and non-consumable assets and supplies through planning, procurement, and maintenance
- Interviewed, hired, and trained employees and managed their respective roles and responsibilities.
Guest Relation Officer
Nippon Villa Beach Resort
2011.01 - 2013.01
- Ensured guest arrivals and departures were effectively and efficiently processed
- Personally attended to VIPs and special needs guests (elderly, handicapped, and children) and provided upscale services and accommodations to ensure all needs were met
- Provided information pertaining to hotel amenities, upgrade services, and regional attractions
- Rapidly resolved all customer requests, concerns, and complaints in a timely manner
- Implemented cultural activities to provide guests with an authentic and memorable experience
- Assisted management and other operational departments with a variety of tasks by applying knowledge gained through voluntary cross-training
- Conducted shift changes and updated daily occupancy reports
- Ensured compliance with all health and safety standards.
Marketing Assistant and Customer Service
American Cosmetics Company
2009.01 - 2011.01
- Planned, organized, and conducted market research/surveys to obtain market trends, consumer requirements, and customer demographics
- Conducted targeted market surveys to determine potential consumer reception of new products and services
- Interpreted data obtained from market research/surveys to make effective business decisions which resulted in increased sales by meeting customer demands
- Monitored product market performance to modify marketing strategies where necessary
- Employed knowledge of company goals in carrying out marketing operations
- Supported marketing managers in the development of pricing strategies to set suitable product pricing
- Supervised marketing team activities to ensure assigned tasks and goals were achieved
- Wrote promotional product and service statements and press releases for advertisement on media channels
- Prepared and presented reports to management on the results and activities of marketing teams
- Conducted inside and outside sales and marketing activities to create product and service awareness
- Established sound working relationships and rapport with clients to ensure continued patronage and minimize consumer attrition
- Attended seminars and conferences to improve upon existing market knowledge.
Au Pair
2007.01 - 2009.01
- Provided assistance and/or executed tasks to support the host family’s children’s needs to include: Basic activities such as bathing, clothing, and meal preparation
- Recreational activities such as arts and crafts, physical exercise/play, reading, etc
- Educational support with homework
- Transportation to and from school and extracurricular activities
- Scheduled and attended health care appointments
- A variety of additional tasks as they arose.
Au Pair
2002.01 - 2004.01
- Provided assistance and/or executed tasks to support the host family’s children’s needs to include: Basic activities such as bathing, clothing, and meal preparation
- Recreational activities such as arts and crafts, physical exercise/play, reading, etc
- Educational support with homework
- Transportation to and from school and extracurricular activities
- Scheduled and attended health care appointments
- A variety of additional tasks as they arose.
Education
Travel and Tourism Management Course -
Louis Preston College
01.2012
Norwegian Language Certificate -
University of Bergen
01.2004
High School Diploma -
Gamini Central College
01.2001
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empath
- Trustworthy companion
- Valid [State] driver's license
- Activity Planning
- Observing responses
- Calm Under Stress
- CPR Certification
- Certified Nursing Assistant (CNA)
- Maintaining confidentiality
- Safety Precautions
- Bedside manner
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Product Knowledge
- Order Processing
- Sales expertise
- Respectful and Compassionate
- Passenger Assistance
- Airline Reservation Systems
- Travel documentation verification
- Gate announcements
- Ticketing and Boarding
- Baggage Handling Coordination
- Cultural Sensitivity
- Attention to Detail
Coursework
- Employment Skills Center: Pre-Employment Training – Computer Course
- CPR Training
- CNA Certification
Certification
- CNA - Certified Nurse Assistant
Languages
English
Professional Working
Norwegian
Limited Working
sinhalesis
Native or Bilingual
Hindi
Elementary
Timeline
CNA
Carlisle Skilled Nursing and Rehab
2024.03 - Current
Customer service Associate
Lowe’s home Improvement
2022.04 - 2024.03
Customer Service Agent
Piedmont Airline
2021.11 - 2022.04
Caregiver
Synergy Home Care
2021.02 - 2022.03
Guest Service Agent
Time Oak Hotel & Suites
2014.01 - 2016.01
Assistant Manager
Canal Villa Hotel
2013.01 - 2014.01
Guest Relation Officer
Nippon Villa Beach Resort
2011.01 - 2013.01
Marketing Assistant and Customer Service
American Cosmetics Company
2009.01 - 2011.01
Au Pair
2007.01 - 2009.01
Au Pair
2002.01 - 2004.01
Travel and Tourism Management Course -
Louis Preston College
Norwegian Language Certificate -
University of Bergen
High School Diploma -
Gamini Central College
- CNA - Certified Nurse Assistant
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