Irfan Khan
Houston,TX
Summary
Expert in managing supply chain processes, negotiating contracts with international suppliers, and ensuring efficient logistics operations. Proven ability to navigate complex customs regulations while building strong relationships with global partners. Focused on optimizing cost efficiency and enhancing delivery timelines. Accomplished Store Manager with a track record of driving revenue growth, team efficiency, and customer loyalty through effective employee guidance and goal setting. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
Work History
Store Manager
Metro by T-Mobile
Houston, Texas
03.2025 - Current
- Supervised inventory control and maintained stock accuracy.
- Trained and mentored staff to enhance customer service skills.
- Implemented visual merchandising strategies to boost product visibility.
- Developed promotional displays to attract customer attention effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Customer Service Representative
Metro by T-Mobile
Houston, TX
12.2024 - 02.2025
- Assisted customers with product inquiries and service activation processes.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated customers on device features, plans, and promotions available at Metro by T-Mobile.
- Managed account updates and billing inquiries in the customer management system.
- Collaborated with team members to maintain a positive store environment and customer experience.
- Processed transactions accurately while adhering to company cash handling policies.
- Maintained knowledge of current promotions to effectively upsell products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
General Manager
World Wide Traders
Karachi, Pakistan
12.2018 - 06.2024
- Cultivated strong relationships with stakeholders, including investors, partners, and regulatory bodies.
- Championed corporate social responsibility initiatives, enhancing the company's community engagement and environmental sustainability.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Developed and implemented strategic plans that increased company revenue by 35% within two years.
- Controlled expenses and allocated financial resources to reach budget goals.
- Conducted comprehensive competitor analysis to inform strategic decision-making and competitive positioning.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
- Orchestrated the successful turnaround of underperforming departments, restoring profitability and operational excellence.
- Established company targets based on previous performance and predicted forecasts.
- Leveraged financial data and forecasts to set clear operating budgets.
- Tracked organizational performance against objectives and revamped strategies to better meet targets.
- Authorised use of teams and materials for specific departments and projects.
- Spearheaded operational improvements, significantly reducing costs while enhancing overall efficiency across departments.
Estate Manager
Estate Links
Karachi, Pakistan
05.2016 - 11.2018
- Oversaw budget planning and expense management to maximise financial resources and reduce costs.
- Organised and maintained accurate records of all property transactions including leases, maintenance requests, and financial statements.
- Implemented sustainable practices across the estate to promote environmental responsibility and reduce waste.
- Negotiated lease agreements with tenants, achieving favourable terms that maximised landlord returns and tenant satisfaction.
- Conducted property tours to potential buyers and renters.
- Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
- Created marketing material for properties highlighting benefits.
- Managed comprehensive maintenance schedules for estate properties, ensuring high standards of upkeep and functionality.
- Used research and business development strategies to build client leads for buying, selling and renting.
Sales and Marketing Manager
AAA Enterprises
Karachi, Pakistan
09.2013 - 04.2016
- Facilitated training sessions for sales staff, enhancing their product knowledge and sales techniques.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Provided exceptional leadership, motivating the marketing team to achieve excellence and meet key performance indicators.
- Leveraged CRM data to send targeted emails designed to increase sales.
- Maintained outstanding and loyal relationships with existing customers by sending discounts, deals and loyalty rewards through email.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Built new business partnerships to drive customer acquisition and generate revenue.
Clearing and forwarding Sales Expert
Links group
Karachi, Pakistan
02.2012 - 08.2013
- Processed transactions efficiently, handled cash and card payments, and issued receipts to ensure customer satisfaction.
- Utilised extensive product knowledge to resolve complex customer inquiries and provide detailed information.
- Achieved company targets by implementing successful sales strategies.
- Provided after-sales support, handling returns and exchanges with a focus on customer retention.
- Trained new staff on product knowledge, sales techniques, and customer service standards to maintain team expertise.
- Coordinated sales efforts with marketing teams to increase profits.
- Organised in-store events and product launch parties to create buzz and attract new customers.
- Organised storage facilities to improve efficiency of inflow and outflow.
Education
Certificate of Higher Education - Commerce
University of Karachi
Karachi01.2011
Skills
- Logistics network design
- Supplier relationship management
- Freight forwarding practice
- Customer Service
- Supply chain collaboration
- Supply chain analytics
- Team Leadership
- Procurement expertise
- Global freight forwarding
- Sales forecasting accuracy
- Budget analysis
- Inventory control
- Visual merchandising
- Customer relationship management
- Sales strategies
- POS systems
- Retail sales techniques
- Inventory forecasting
Hobbies and Interests
- Reading Books
- Hiking
- Camping
- Road Trip
Languages
- English, Advanced
- Urdu, Advanced
- Spanish Limited
- Hindi Advanced
- C1
Timeline
Store Manager
Metro by T-Mobile
03.2025 - Current
Customer Service Representative
Metro by T-Mobile
12.2024 - 02.2025
General Manager
World Wide Traders
12.2018 - 06.2024
Estate Manager
Estate Links
05.2016 - 11.2018
Sales and Marketing Manager
AAA Enterprises
09.2013 - 04.2016
Clearing and forwarding Sales Expert
Links group
02.2012 - 08.2013
Certificate of Higher Education - Commerce
University of Karachi
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