Iria Macia
Summary
Experienced hospitality professional delivering exceptional customer service and satisfaction. Thrives in fast-paced environments and excels at managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Focused on teamwork and adaptability, consistently meeting changing needs. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere for guests. Demonstrates a reliable and results-driven approach, while maintaining high standards of cleanliness and efficiency to ensure a positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SERVER-TOAST SYSTEM
Tomiño
09.2021 - Current
- Company Overview: Spanish Restaurant
- Identifying service and food problem areas and assisting with solutions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts, dishes and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
Hostess Manager
TOMINO
08.2019 - 01.2022
- Company Overview: Northwest Spanish Restaurant
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed and optimized guest reservations using OpenTable and SevenRooms , ensuring seamless booking experiences and maximizing table turnover.
- Processed orders and payments efficiently using Toast POS , improving transaction accuracy and speed.
- Maintained customer profiles, tracked dining preferences, and enhanced guest satisfaction through personalized service.
- Trained team members on the effective use of reservation and POS systems to streamline operations.
Education
Post-Graduate Certificate - Fashion Bussines
Parsons School of Design
New York, NY03-2020
Post-Graduate Certificate - Sociology
Columbia University
New York, NY06-2019
English Composition And Research -
Columbia University
New York, NY06-2019
Bachelor of Arts - Fashion Design
LCI Barcelona
Barcelona, Spain06-2016
Bachelor of Arts - Fashion Design
AYDIN University
Istanbul, Turkey06-2015
Skills
- High-Quality Client Assistance
- Dining Experience Proficiency
- Prioritization Skills
- Analytical Problem Solving
- Meticulous Observation Skills
- Strong Written and Verbal Communication
- Multitasking ability
- Enhanced Information Retention
- Constructive Mindset
- Flexible Problem Solving
- Team Collaboration
Certification
- New York Driver's License
- Microsoft Office Certification
- First Aid Certification
- Teaching English as a Foreign Language (TEFL) Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Galician
Native or Bilingual
Catalan
Professional Working
Portuguese
Limited Working
Timeline
SERVER-TOAST SYSTEM
Tomiño
09.2021 - Current
Hostess Manager
TOMINO
08.2019 - 01.2022
Post-Graduate Certificate - Fashion Bussines
Parsons School of Design
Post-Graduate Certificate - Sociology
Columbia University
English Composition And Research -
Columbia University
Bachelor of Arts - Fashion Design
LCI Barcelona
Bachelor of Arts - Fashion Design
AYDIN University
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