Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iria Torres

Miami

Summary

Dynamic Customer Service Manager with a proven track record at Turbine Engine Solutions, excelling in complaint resolution and staff training. Adept at fostering relationships and enhancing team performance through effective mentoring and workflow management. Bilingual communicator dedicated to maximizing customer satisfaction and loyalty while driving operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Turbine Engine Solutions
09.2024 - 07.2025
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Manager

The Melting Pot Restaurants Inc.
06.2019 - 05.2024
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Early Childhood Education

John A Ferguson Senior High
Miami, FL
06-2017

Skills

  • Staffing coordination
  • Complaint resolution
  • Training and mentoring
  • Problem-solving
  • Exceptional interpersonal communication
  • Effective workflow management
  • Excellent time management skills
  • Bilingual

Timeline

Customer Service Manager

Turbine Engine Solutions
09.2024 - 07.2025

Manager

The Melting Pot Restaurants Inc.
06.2019 - 05.2024

Early Childhood Education

John A Ferguson Senior High

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