Irianna Cooper
Lauderhill,FL
Summary
Developed leadership and customer service skills in busy retail environment, seeking to transition into new field. Demonstrates expertise in managing teams, handling financial transactions, and ensuring customer satisfaction. Committed to leveraging these skills to contribute effectively in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Manager
Wimbos Crazy Potatoes
1166 N State Rd 7
10.2024 - Current
- Supervised cash register operations to ensure accuracy and efficiency in transactions.
- Trained new cashiers on customer service best practices and company policies.
- Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction.
- Implemented inventory management practices to reduce discrepancies and improve stock accuracy.
- Conducted performance evaluations of team members, providing constructive feedback for improvement.
- Developed training materials to enhance onboarding processes for new hires in cashier roles.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
Mentor Teacher
Firewall Junction
3363 W Commercial Blvd Suite 200
08.2023 - 10.2024
- Developed tailored learning plans to address individual strengths and areas for improvement.
- Facilitated mentoring sessions to support personal and professional development of mentees.
- Assisted in setting achievable goals for mentees, promoting accountability and progress tracking.
- Created engaging activities and discussions to foster a collaborative learning environment.
- Monitored mentee progress, adapting approaches based on evolving needs and objectives.
- Provided ongoing feedback to enhance mentee skills and confidence in their roles.
- Facilitated professional development workshops for educators to enhance instructional strategies.
- Collaborated with teachers to implement effective classroom management techniques.
Administrative Coordinator
Career Sources
2610 West Oakland Park Blvd. Oakland Park, FL 3331
06.2022 - 08.2023
- Sorted, organized, and maintained files.
- Organized documents and routed to correct recipients.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided administrative support by organizing files and managing office supplies.
- Developed proficiency in Microsoft Office Suite to create presentations and documents.
- Managed communication between departments to facilitate information flow and decision-making.
- Coordinated scheduling and logistics for workshops and events, ensuring smooth operations.
- Maintained accurate records in database systems, enhancing data integrity and accessibility.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Education
High School Diploma -
North Broward Christian School
1107 NW 6th StSkills
- Customer service
- Time management
- Documentation and reporting
- Staff training
- Mentoring and coaching
- Workplace safety
- Team leadership
- Loss prevention strategies
- Safety procedures
Certification
Security D License
Languages
Spanish
Elementary
Timeline
Cashier Manager
Wimbos Crazy Potatoes
10.2024 - Current
Mentor Teacher
Firewall Junction
08.2023 - 10.2024
Administrative Coordinator
Career Sources
06.2022 - 08.2023
High School Diploma -
North Broward Christian School