Iriannis Laguna Sera
Hialeah,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
JR Global Financial
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Participated with management to standardize workflows and improve processes.
- Communicated payer address changes to management for system updates.
- Identified trends in rejections and payor contract issues and communicated to management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Resolved incoming payer correspondence within [Number] hours of receipt.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
Notary Public
Miami DMV
01.2020 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Examined documents for accuracy, completion and compliance before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Set up and managed appointments for client notary services.
- Checked client identification to maintain compliance with state legal requirements.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Checked documents for accuracy and correct signing before notarizing.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
Car Inspector
Miami DMV
09.2019 - Current
- Performed and documented walk-around inspections.
- Entered condition of vehicle interior, tires, frame and mechanical components.
- Reviewed completed vehicle condition reports with inspectors.
- Inspected vehicle equipment and options and documented results.
- Attended meetings to share and receive job-related information and complete training requirements.
- Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
- Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines.
- Analyzed effects and legality of vehicle modifications, fuel system changes and emissions adjustments.
- Address reported equipment failures or violations regarding vehicle operations, investigated accidents and drafted detailed reports.
- Evaluated vehicles for damage, assessed functionality and determined roadworthiness.
- Performed low-pressure fuel evaluative tests (LPFET) to test for harmful emissions from vehicles without onboard diagnostics (OBD) equipment.
- Performed vehicle inspections to check adherence to rules, standards or regulations and issued violations for offenders.
- Issued notices and recommended corrective actions upon discovery of infractions or problems.
- Reconciled vehicle information with driver records and maintenance receipts to complete accurate paperwork.
- Proven ability to learn quickly and adapt to new situations.
- Liaised with local officials and law enforcement personnel to verify reported vehicle infractions of violations.
Education
GED -
La Fe Del Valle
Las Tunas, Cuba07.2012
Skills
- Online Systems
- Calm and Professional Under Pressure
- Accurate Estimates
- Passenger Support
- Call Volume Analysis
- Quote Generation
- Productivity Management
- Sales Report Generation
- Problem Resolution
- Dispute Resolution
- Customer Implementation Support
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
JR Global Financial
08.2022 - Current
Notary Public
Miami DMV
01.2020 - Current
Car Inspector
Miami DMV
09.2019 - Current
GED -
La Fe Del Valle
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