Irianny Guzman
Copiague
Summary
Experienced medical receptionist with expertise in medical office administration. Proficient in managing patient appointments, medical records, and front-desk operations to ensure smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls while maintaining confidentiality and providing exceptional patient care and support.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Evolve Psychiatry
12.2023 - Current
- Coordinated daily schedules for over 10 healthcare providers, including medication managers and therapists, ensuring optimal appointment flow and provider availability
- Managed a high-volume multi-line phone system with professionalism and efficiency, addressing patient inquiries and coordinating appointments
- Prepared a daily copay reports to ensure accurate tracking and documentation of patient payments
- Coordinate with pharmacies to address medication needs and refills
Medical Receptionist
Catholic Health Integrated Care at Bayshore
01.2022 - 10.2023
- Scheduled appointments and maintained calendars for 3 physicians
- Processed payments including cash, credit, check and verified insurance
- Partnered with Good Samaritan Hospital to manage specialist referrals
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
Housekeeper
Private Family-Owned Business
05.2020 - 11.2022
- Maintained cleanliness of multiple rooms with efficiency and precision
- Adapted quickly to new environments and procedures
- Paid strong attention to detail, ensuring high-quality cleaning standards
- Built positive relationships with clients to ensure satisfaction
Medical Assistant / Receptionist
Alaaeldin Pediatrics, PC
03.2019 - 03.2020
- Provided interpreter services for non-English speaking patients
- Assisted with vitals, rapid tests, and medical intake documentation
- Scheduled appointments and optimized providers' calenders
- Transcribed phone messages and relayed to appropriate personnel
Medical Receptionist
Belinda A. Marquis, MD PC
07.2016 - 02.2019
- Scheduled and managed patient appointments
- Maintained detailed daily logs of appointments and updates
- Collaborated with insurers to verify eligibility and benefits
- Trained and supported new team members
Education
Undergraduate - Surgical Technology
Suffolk County Community College
Brentwood, NY07.2025
High School Diploma - undefined
Walter G. O'Connell Copiague High School
Copiague, NY07.2014
Skills
- Skilled in Epic and ECW systems
- Insurance verification
- Front desk operations
- Telephone etiquette
- Medical terminology
- HIPAA Compliance
- Bilingual: English & Spanish
- Appointment scheduling
Languages
Spanish - Fluent
English - Fluent
Awards
Certificate of Achievement - Evolve Psychiatry, January 2025, - Recognized for answering the highest volume of calls in 2024, - Serviced a total of 7,849 calls as of December 19, 2024
Timeline
Medical Receptionist
Evolve Psychiatry
12.2023 - Current
Medical Receptionist
Catholic Health Integrated Care at Bayshore
01.2022 - 10.2023
Housekeeper
Private Family-Owned Business
05.2020 - 11.2022
Medical Assistant / Receptionist
Alaaeldin Pediatrics, PC
03.2019 - 03.2020
Medical Receptionist
Belinda A. Marquis, MD PC
07.2016 - 02.2019
High School Diploma - undefined
Walter G. O'Connell Copiague High School
Undergraduate - Surgical Technology
Suffolk County Community College
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