Iricelia Vega
Port Saint Lucie,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Assistant Manager of Customer and Operations
Old Navy, Gap
Port St. Lucie, FL
12.2022 - Current
- Enforced company policies and procedures to strengthen operational standards across departments.
- Recruited and trained new employees to meet job requirements.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Communicated regularly with customers to gain insights into their needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Monitored employee attendance records, timekeeping, and payroll information.
Sales and Service Manager
Williams Sonoma Inc
Palm Beach Gardens, FL
02.2022 - 12.2022
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Enhanced sales volume through skilled support to both new and inactive customers.
Assistant Manager of Merch/Acting General Mgr
Williams Sonoma Outlet
Vero Beach, FL
09.2016 - 02.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Planned and executed merchandise moves and displays to positively affect sales.
- Between 11/21-2/22 stepped up to Acting Store Manager position and oversaw the closing of our location while retaining company standards and higher than expected sales.
Assistant Customer Experience Manager
Gap
Palm Beach Gardens, FL
09.2014 - 09.2016
- Assisted in developing and implementing plans for improving operational efficiencies within the department.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Analyzed data from surveys, reports, focus groups to identify trends in customer experiences.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Built sales forecasts and schedules to reflect desired productivity targets.
Operations/Merchandising Manager
Old Navy
Jensen Beach, FL
07.2013 - 09.2014
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Managed budgeting and forecasting processes for merchandising operations.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Placed prices and descriptive signage to enhance displays and promote items.
Pricing Specialist
Old Navy
Port St Lucie, FL
10.2010 - 07.2013
- Worked closely with sales teams to assess profit margins and adjust items and categories.
- Coordinated with marketing team members on promotional campaigns involving discounted prices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Visual Merchandising Specialist
Gap
Jensen Beach, FL
08.2008 - 10.2010
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Trained new hires on best practices for visual merchandising techniques as well as general store policies and procedures.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Provided feedback to leadership regarding visual merchandising standards in order to improve overall store performance.
Customer Service Key Holder
Old Navy
Jensen Beach, FL
07.2007 - 10.2008
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Deliver exceptional customer service.
Dental Office Manager
Frank Perry, DDS
Medford, NY
04.1997 - 11.1999
- Scheduled patient appointments and effectively handled cancellations and last minute adjustments.
- Responded to patient queries and concerns as related to procedures and insurance questions and concerns.
- Organized supply purchases.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Coordinated office operations to secure team compliance for optimal patient protection and administrative requirement.
- Managed OSHA compliance.
- Responsible for all insurance preauthorization procedures and billing.
Education
High School Diploma -
Sachem High School North
Lake Ronkonkoma, NY06-1987
General Studies
Suffolk County Community College
Selden, NYLanguages
Spanish
Professional
Timeline
Assistant Manager of Customer and Operations
Old Navy, Gap
12.2022 - Current
Sales and Service Manager
Williams Sonoma Inc
02.2022 - 12.2022
Assistant Manager of Merch/Acting General Mgr
Williams Sonoma Outlet
09.2016 - 02.2022
Assistant Customer Experience Manager
Gap
09.2014 - 09.2016
Operations/Merchandising Manager
Old Navy
07.2013 - 09.2014
Pricing Specialist
Old Navy
10.2010 - 07.2013
Visual Merchandising Specialist
Gap
08.2008 - 10.2010
Customer Service Key Holder
Old Navy
07.2007 - 10.2008
Dental Office Manager
Frank Perry, DDS
04.1997 - 11.1999
High School Diploma -
Sachem High School North
General Studies
Suffolk County Community College
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