Iridian Madrid-Flores
Somerdale
Summary
Dedicated professional with a strong work ethic and adaptability, committed to personal and professional growth. Proven ability to take on challenges and contribute to team success in dynamic environments. Recognized for dependability, quick learning, and a drive for continuous improvement.
Overview
3
3
years of professional experience
Work History
RZM Manager
Raising Cane's Restaurants
Marlton
08.2024 - Current
- Provided leadership during times of organizational change or crisis situations.
- Formulated and executed strategies to enhance customer satisfaction and loyalty.
- Elevated team member performance through implementation of strategic and tactical approaches, motivational coaching, and training.
- Maintained composure and professionalism during stressful circumstances while effectively diffusing tense situations.
- Displays exceptional accountability and trustworthiness, assuring tasks are performed accurately and within deadlines.
Team Lead/ Food Service Associate
Wawa
Blackwood
06.2022 - 08.2024
- Developed strategies to increase team productivity and improve customer service levels.
- Ensured compliance with company policies and procedures throughout the team.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
Certification of Completion - Electrician
Pennco Tech
Blackwood, NJ05-2023
High School Diploma -
Sterling Highschool
Somerdale, NJ06-2022
Skills
- Consistently goes above and beyond to complete tasks efficiently and with a high level of quality
- Demonstrates a strong work ethic, and a commitment to meeting deadlines, and exceeding expectations
- Takes initiative and ownership of responsibilities, often volunteering for additional duties without being asked
- Self-motivated and focused, with a commitment to continuous improvement and getting the job done right
Languages
Spanish
Professional
English
Professional
Timeline
RZM Manager
Raising Cane's Restaurants
08.2024 - Current
Team Lead/ Food Service Associate
Wawa
06.2022 - 08.2024
Certification of Completion - Electrician
Pennco Tech
High School Diploma -
Sterling Highschool
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