Iridiana Alvarez

• Supported patients in developing life skills and independence through targeted interventions.
• Aided patients in performing activities of daily living.
• Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
• Encouraged positive behaviors through rewards systems when appropriate.
• Participated in professional development workshops to stay current with mental health practices.
• Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
• Established trusting relationships with clients by demonstrating empathy and understanding towards them.
• Employed motivational interviewing techniques to encourage patient engagement in treatment.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Maintained detailed records of patient progress and treatment outcomes.
• Advocated for patient rights and provided guidance on navigating mental health systems.
• Ensured a safe and secure environment for patients, adhering to facility safety protocols.
• Documented patient interactions in compliance with HIPAA requirements.
• Supervised visitors entering the facility according to established security protocols.
• Assisted patients improve social relationships and engagement.
• Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
• Managed inventory of office supplies and placed orders to ensure adequate stock levels.
• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Monitored office supplies inventory and placed orders when necessary.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Used company badging system to create badges for new employees and visitors.
• Scheduled and confirmed appointments.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Greeted customers, answered general questions and directed to appropriate locations.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Supported patients in developing life skills and independence through targeted interventions.

• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Ensured a safe and secure environment for patients, adhering to facility safety protocols.
• Documented patient interactions in compliance with HIPAA requirements.
• Administered oral medications following physician's prescriptions and instructions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Maintained updated knowledge through continuing education and advanced training.
• Aided patients in performing activities of daily living.
• Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
• Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
• Collaborated with doctors, psychologists or therapists in working with patient treatments.
• Maintained accurate and detailed records of patient care, condition, progress, and concerns.
• Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
• Established trusting relationships with clients by demonstrating empathy and understanding towards them.
• Assisted in developing and implementing treatment plans for patients with various mental health disorders.

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Organized charts, documents and supplies to maintain team productivity.
• Scheduled appointments for patients via phone and in person.
• Positioned patients properly during examination or treatment for comfort and safety.
• Measured vital signs and took medical histories to prepare patients for examination.
• Aided patients in performing activities of daily living.
• Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
• Recorded patients' health metrics using thermometers or blood pressure gauges.
• Supervised visitors entering the facility according to established security protocols.
• Administered medications as prescribed by physician or psychiatrist.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Managed inventory and supplies to ensure materials were available when needed.
• Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
• Actively participated in continuing education programs related to mental health care delivery.
• Assisted patients in setting and achieving personal and therapeutic goals.
• Assisted patients improve social relationships and engagement.