Irie Matua
Salt Lake City
Summary
Results-driven Assistant Manager with expertise in employee training, customer service, and conflict resolution. Proven ability to enhance workflow efficiency and improve customer satisfaction through effective complaint resolution.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Spirit Halloween Store
West Valley City
07.2025 - 11.2025
- Trained new employees on operational procedures and customer service standards.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented process improvements that enhanced workflow efficiency.
- Assisted in managing inventory levels to reduce waste and improve cost efficiency.
- Collaborated with management to create promotional campaigns for special events.
- Resolved customer complaints effectively, improving overall satisfaction rates.
- Monitored compliance with company policies and local regulations.
- Supported budget development and expense tracking for departmental operations.
- Evaluated employee performance using established metrics to identify training needs.
- Maintained cleanliness and organization of the theater to enhance customer experience.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Created deposits for the bank,entered the money into the computer correctly
- Recruited and trained new employees to meet job requirements.
Assistant Manager
Cinemark Theaters
West Jordan
03.2024 - 11.2025
- Trained new employees on operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency.
- Resolved customer complaints effectively, improving overall satisfaction rates.
- Evaluated employee performance using established metrics to identify training needs.
- Maintained cleanliness and organization of the theater to enhance customer experience.
- Conducted regular safety inspections to ensure a secure environment for guests.
- Managed customer service inquiries and complaints in a timely manner.
- Assigned employees to separate tasks for peak efficiency
- restocked merchandise fully and neatly
Assistant Manager
Spirit Halloween Store
West Valley City
07.2024 - 11.2024
- Trained new employees on operational procedures and customer service standards.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented process improvements that enhanced workflow efficiency.
- Assisted in managing inventory levels to reduce waste and improve cost efficiency.
- Collaborated with management to create promotional campaigns for special events.
- Resolved customer complaints effectively, improving overall satisfaction rates.
- Monitored compliance with company policies and local regulations.
- Supported budget development and expense tracking for departmental operations.
- Evaluated employee performance using established metrics to identify training needs.
- Maintained cleanliness and organization of the theater to enhance customer experience.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Created deposits for the bank,entered the money into the computer correctly
Floor Staff Member
Cinemark Theaters
West Jordan
11.2022 - 03.2024
- Assisted customers in selecting movie tickets and concessions, enhancing overall guest experience.
- Collaborated with team members to maintain efficient operations during peak hours.
- Executed inventory checks to ensure adequate stock levels for concession items.
- Trained new staff on operational procedures and customer service expectations.
- Handled cash registers accurately, processing transactions with attention to detail.
- Resolved customer complaints in a professional manner.
- Engaged with guests to provide information about upcoming films and promotions.
- Participated in safety drills and adhered to safety compliance protocols.
- Demonstrated flexibility by adapting to various roles during busy shifts.
- Provided excellent customer service by answering questions and offering advice on products.
- Coordinated with management to implement improvements based on customer feedback.
- Maintained an organized and clean work environment.
- Completed sales transactions accurately and efficiently.
- Replenished stock on shelves to ensure product availability for customers.
- Worked closely with other staff members to ensure smooth operations.
- Stayed up to date with new products, services, promotions.
- Processed payments using cash registers or point-of-sale systems.
- Ensured that the store was kept neat and tidy at all times.
Sales Associate
Spirit Halloween Store
West Valley City
07.2023 - 11.2023
- Assisted customers in locating desired merchandise and provided product recommendations.
- Maintained organized displays and ensured merchandise was stocked and replenished.
- Processed sales transactions efficiently and accurately to enhance customer satisfaction.
- Collaborated with team members to achieve store sales goals and improve customer experience.
- Participated in inventory management by conducting regular stock checks and reporting discrepancies.
- Engaged customers with friendly conversations to foster a welcoming shopping environment.
- Trained new employees on sales techniques and store policies to ensure consistent service.
- Executed promotional activities to highlight seasonal products and increase sales.
- Resolved customer issues promptly, ensuring a positive shopping experience for all patrons.
- Utilized product knowledge to assist customers with inquiries and enhance their shopping experience.
- Supported visual merchandising efforts by setting up displays according to company guidelines.
- Provided feedback on customer preferences and trends to improve product selection.
- Responded to incoming calls, providing information on store offerings and hours of operation.
- Maintained cleanliness and organization of sales floor to create an inviting atmosphere.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Kearns High School
Salt Lake City, UT06-2023
Skills
- Employee training
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
- Adaptability under pressure
- Multitasking and organization
- Recruiting and interviewing
- Coaching and mentoring
- Team motivation
- Money handling
- Retail operations
Certification
Drivers License
Affiliations
Art Club Presidency in High School
References
References available upon request.
Timeline
Assistant Manager
Spirit Halloween Store
07.2025 - 11.2025
Assistant Manager
Spirit Halloween Store
07.2024 - 11.2024
Assistant Manager
Cinemark Theaters
03.2024 - 11.2025
Sales Associate
Spirit Halloween Store
07.2023 - 11.2023
Floor Staff Member
Cinemark Theaters
11.2022 - 03.2024
High School Diploma -
Kearns High School