Irie Palacio
Hacienda Heights,CA
Summary
Experienced with customer service in candy sales. Utilizes effective communication to engage customers and drive sales. Knowledge of product display techniques and inventory management to optimize sales.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
07.2019 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Trained and mentored new baristas on beverage preparation and customer service protocols.
- Collaborated with team members to streamline service processes during peak hours, improving efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Used POS system to accurately enter orders and process payments.
NDT Technician
Miller Castings
10.2024 - 11.2025
- Conducted non-destructive testing using ultrasonic, radiographic, and magnetic particle methods to ensure structural integrity.
- Interpreted test results and generated detailed reports for compliance with industry standards and specifications.
- Collaborated with engineering teams to identify and resolve material defects during production processes.
- Trained junior technicians on best practices for equipment use and safety protocols in NDT operations.
- Maintained calibration of testing equipment to ensure optimal performance and adherence to regulatory requirements.
- Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
- Boosted team efficiency by training new technicians on proper usage of NDT equipment and techniques.
- Assisted in maintaining industry compliance by adhering to established procedures, codes, and standards during inspections.
- Created radiographic images to detect flaws in objects while leaving objects intact.
- Implemented corrective actions based on NDT findings, resulting in improved manufacturing processes.
- Used radio astronomy, voltage and amperage measurements to evaluate material properties.
Sales Agent
LA Fitness
10.2021 - 10.2024
- Developed personalized fitness plans to meet client wellness goals.
- Analyzed sales data to identify trends and inform strategic initiatives for growth.
- Led training sessions focused on customer service excellence and product knowledge.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Cultivated relationships with members to enhance retention and satisfaction.
- Executed promotional campaigns to drive membership sales and engagement.
- Collaborated with team members to streamline operational processes and improve service delivery.
Cook Shift Leader
In N Out Air
06.2019 - 10.2021
- Supervised kitchen operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on food preparation techniques and company policies.
- Managed inventory levels, minimizing waste while optimizing ingredient availability.
- Coordinated shift schedules, balancing staff needs with operational demands.
- Developed training materials for new employees, fostering a culture of continuous learning.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained well-organized mise en place to keep work consistent.
Cashier
Jack in the Box
03.2015 - 06.2020
- Processed customer transactions accurately and efficiently using POS system.
- Managed cash drawer, ensuring accuracy and accountability during shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new team members on operational procedures and company policies.
- Collaborated with team members to optimize workflow and reduce wait times.
- Monitored inventory levels, assisting in stock management and replenishment efforts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rosemead High School
RosemeadNo Degree - Child Development
Arizona State University
Tempe, AZ06-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
Timeline
NDT Technician
Miller Castings
10.2024 - 11.2025
Sales Agent
LA Fitness
10.2021 - 10.2024
Barista
Starbucks
07.2019 - Current
Cook Shift Leader
In N Out Air
06.2019 - 10.2021
Cashier
Jack in the Box
03.2015 - 06.2020
High School Diploma -
Rosemead High School
No Degree - Child Development
Arizona State University