Irie Scott
Corona,California
Summary
Accomplished Server and Head Hostess with a proven track record at Bjs Restaurants Inc and Leeds Public House, showcasing exceptional customer service and POS system mastery. Excelled in high-volume dining environments, significantly enhancing guest experiences through effective team collaboration and expert menu knowledge. Skilled in guest engagement and server training, consistently achieving positive outcomes.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Bjs Restaurants Inc
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
J Sushi
03.2022 - 09.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Head Hostess
Leeds Public House
08.2021 - 02.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
No Degree - Marine Biology
Norco College
Norco, CA06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Server training
- Professional appearance
- Safe food handling
- High volume dining
- Menu memorization
- Team collaboration
- Point of sale (POS) system operations
- Positive guest interactions
Timeline
Server
Bjs Restaurants Inc
09.2024 - Current
Server
J Sushi
03.2022 - 09.2024
Head Hostess
Leeds Public House
08.2021 - 02.2022
No Degree - Marine Biology
Norco College
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