Iriecka Harris
Dallas,TX
Summary
Knowledgeable and experienced Facilities Professional familiar with different building
systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs to ensure smooth operation and
prompt repair of all facilities..
Overview
8
8
years of professional experience
Work History
Smart Home Coordinator
Home Partners of America
08.2023 - Current
- Assis Smart Home PM in basic project tasks as we deploy, then operate and support the Program.
- Create all new profiles and profile types, such as residents, agents, vendors, and employees.
- Provide training to Pathlight departments who are main users the system enabling them to “self-service” profile management. Departments include resident relations, move-in/move-out, lease marketing and vendor management.
- Provide profile management to other Pathlight groups whom need access to pieces of the system.
- Partner with IT by advising on features, usability issues and conducting user acceptance testing and generally supporting the rollout of the original platform and feature enhancements.
- Track program performance, OKRs resolve basic issues, track issues, escalate complex issues.
- Updating property statuses in Pathlight systems such as PMP and the SH platform
- Updating & distribute ad-hoc status reports so leadership can see the status and performance of the program.
- Manage basic issues or escalate more significant issue as needed.
Project Coordinator
Pivital Consulting
11.2023 - 05.2024
- Handled 40 + tickets daily for NTTData
- • Created and managed work orders in Salesforce
• Built relationships and sourced IT technicians in Field Nation
• Took ownership to ensure all deliverables are provided to clients by working with technicians in Field Nation to receive all tools and documentation returned
• Created statement of work for clients
• Updated tickets in client systems accurately to avoid discrepancies with reports and invoices
• Able to handle issues and understand when to escalate problems
• Understand billing requirements for the services delivered for each contract you support and manage costs to the project estimates
• Completed admin and documentation tasks as identified
• Created status reports for clients
• Able to handle issues and understand when to escalate problems
• Kept project schedules and data organized
• Ensured that all case exceptions are resolved each day
• Ensured work orders/cases are approved and marked ready to invoice no later than one week past the service date
• Ensured IT tech checked in for break/fix with POS systems, low voltage cabling, server/data room set ups.
National Project Coordinator
Progress Residential
09.2021 - 02.2023
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor project expenses.
- Assisted in creation and circulation of weekly, monthly, quarterly, and annual reporting by making sure all information pertaining to duties is accurately reported or update.
- Assisted with assigning and scheduling Scopes-of-Work to approved vendors within assigned market.
- Assessed, monitored and reported on work progression.
- Reviewed contractor scope, material estimates and pricing take-offs to optimize competitive bidding processes.
- Created work crew schedules and delegated assignments.
- Contacted vendors to procure equipment and tools to meet organizational demands.
Assistant Repair and Maintenance Manager
Hudson Homes Management
01.2021 - 09.2022
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Implemented improved training procedures to better develop new personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Facilities Specialist/Commercial Property Administrator
Camelot Property Services
09.2020 - 06.2021
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various retail properties.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Drafted and monitored budgets for overall maintenance and operations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Turn Coordinator
Hudson Homes Management
10.2019 - 01.2021
- Acted as a liaison between R&M team and Operations and Property Management team.
- Work with minimal supervision for assigned portfolio of distressed, occupied, and rehabbed real estate.
- Reviewed & recommended cost effective options that will aid budget.
- Coordinated general maintenance service requests for the interior and exterior portions of Hudson Homes Management.
- Received and organizes all repair requests for property once vacant.
Facilities Coordinator
CBRE
08.2017 - 10.2019
- Generated and dispatched service request for completion by vendors and MMT.
- Updated Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Maintained database and report on tracking work completion, scheduled vs unscheduled work, and other metrics to track and improve overall maintenance performance.
- Handled incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues for JCPenney (nationwide).
- Coded, posted, and processed a moderate volume of invoices on bi-weekly basis.
Education
High School Diploma -
Allen High School
Allen, TXSkills
- Multi-Project Coordination
- Detailed Oriented
- Client/Vendor Relations
- Conflict Resolution
- CMMS
- Cross Functional Communicator
- Preventative and Reactive Maintenance
- Problem-solving
Education and Training
PMP
(In Progress)
Timeline
Project Coordinator
Pivital Consulting
11.2023 - 05.2024
Smart Home Coordinator
Home Partners of America
08.2023 - Current
National Project Coordinator
Progress Residential
09.2021 - 02.2023
Assistant Repair and Maintenance Manager
Hudson Homes Management
01.2021 - 09.2022
Facilities Specialist/Commercial Property Administrator
Camelot Property Services
09.2020 - 06.2021
Turn Coordinator
Hudson Homes Management
10.2019 - 01.2021
Facilities Coordinator
CBRE
08.2017 - 10.2019
High School Diploma -
Allen High School
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