Iriel Richardson
Baton Rouge,LA
Summary
Compassionate and self-motivated associate with 15+ years of experience assisting with customer/patient relations. Providing strong focus on problem-solving, effective communication, professionalism, commitment and dedication to ensure the highest level of quality service.
Overview
15
15
years of professional experience
Work History
Claims Processor
Elevate Patient Financial Solutions
Remote
04.2023 - 12.2025
- Manage and process worker's compensation claims
- Conduct regular patient/insurance follow-ups, billing, appeals
- Set up claim files, maintain accurate records, and organize billing documents for claims adjusters.
- Data entry, account screening, process payments, manage work comp correspondence and records requests.
- Communicate with claimants, medical providers, employers, and insurance carriers to obtain claim information and provide updates.
- Research and verify claim information to ensure compliance with policies and regulations
- Assist claim handlers with medical appointments and track claim progress to meet timely filing deadlines.
Customer Service/Service Recovery Specialist
Sleep Number
Baton Rouge, LA
02.2021 - 04.2023
- Manage a significant number of inbound and outbound calls daily.
- Order management
- Provide technical support/troubleshoot assistance to resolve product-related issues.
- Schedule/Manage deliveries.
- Manage Customer Escalations
Call Center Agent
Majorel USA, Inc
Remote
07.2020 - 02.2021
- Manage a significant number of inbound and outbound calls daily.
- Order management
- Provide technical support/troubleshoot assistance to resolve product-related issues.
- Schedule/Manage deliveries.
- Manage Customer Escalations
Medical Assistant/Medical Records Clerk
Gastroenterology Associates/TDDC
Baton Rouge, LA
12.2014 - 06.2020
- Medical Insurance and Billing
- Obtain/Release of medical documents, manage electronic medical records.
- Manage inbound/outbound calls.
- Utilize Epic System to access/manage patient EMR
- Correspond with staff, patients, and insurance companies via email and phone/fax system.
- Process/deliver medical records requests
Medical Assistant/Medical Records Clerk
Fairfield Medical Center
Baton Rouge, LA
06.2011 - 11.2014
- Patient care and assessment
- Scheduling Appointment
- Manage patient records/office administration
Education
Bachelor of Science - Applied Behavior Analysis
Purdue University Global
West Lafayette, IN05-2021
Diploma - Medical Assistant
Remington Community College
Baton Rouge, LA05-2013
Skills
- Claims processing
- Medical terminology
- Data entry proficiency
- Attention to detail
- Records management
- Customer service
- Insurance coverage verification
- Organizing and prioritizing work
- Billing software
- Accuracy and precision
Timeline
Claims Processor
Elevate Patient Financial Solutions
04.2023 - 12.2025
Customer Service/Service Recovery Specialist
Sleep Number
02.2021 - 04.2023
Call Center Agent
Majorel USA, Inc
07.2020 - 02.2021
Medical Assistant/Medical Records Clerk
Gastroenterology Associates/TDDC
12.2014 - 06.2020
Medical Assistant/Medical Records Clerk
Fairfield Medical Center
06.2011 - 11.2014
Diploma - Medical Assistant
Remington Community College
Bachelor of Science - Applied Behavior Analysis
Purdue University Global