Iriella Rodriguez
Miami,FL
Summary
Results-oriented Customer Support Manager with many years of experience meeting deadlines while increasing company revenue and productivity. Leverages troubleshooting, relationship development, negotiations, and process improvement to deliver departmental results. Thrives in high-pressure environments and excels in corrective action and strategic planning to implement and communicate departmental objectives and service levels.
Overview
4
4
years of professional experience
Work History
Customer Support Manager
Microsoft Outlook
Home
08.2020 - 09.2024
- Excellent detail-oriented, organizational, and time management skills
- Experience managing high priority tickets in a fast-pace environment.
- Experience working with tickets within HubSpot.
- Experience with SalesForce.
- Experience with Payment Support.
- Proficient in working with Outlook, Microsoft Excel, Microsoft Word.
- Analytical and problem-solving skills.
- Customer focus and adaptability to different personality types.
- Self-driven with the ability to work with little supervision.
- Excellent verbal and written communication skills.
- Adapt to frequent changes
Education
Diploma -
North Miami Senior High School
North Miami, FL06.2021
Skills
- Purchase Orders
- Providing Feedback
- Maintaining Clean Work Areas
- Microsoft Office
- Call Center Operations
- Calm and Professional Under Pressure
- High-Volume Environments
- Previous experience with SMS/Text Servicing
- Previous experience with Payment Services
Timeline
Customer Support Manager
Microsoft Outlook
08.2020 - 09.2024
Diploma -
North Miami Senior High School