Irieyana Boughton
Phoenix,AZ
Summary
Seasoned,Dedicated Customer Service Rep with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction. Hardworking and reliable with strong ability in Customer service and Administrative Skills. Highly organized, proactive and punctual with team-oriented mentality. Dedicated to the role of the company with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
3
3
years of professional experience
Work History
Route Coordinator / CSR
Culligan Water
Phoenix, AZ
09.2023 - Current
- Responsible for planning and optimizing transportation routes, coordinating deliveries, ensuring efficient use of resources, monitoring schedules, and communicating with drivers
- Handling issues like route changes, delays, and customer inquiries, aiming to enhance overall transportation efficiency and customer satisfaction.
- Completed routine service calls across Culligan coverage territory to resolve customers' issues and maximize satisfaction.
- Maintained records of driver performance and route details.
- Managed team of 7 representatives serving regular book of business with customers.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Audited invoices, bills of lading, and other documents related to deliveries.
- Assisted in resolving disputes between customers, vendors, and drivers.
- Utilized mapping software to create optimized routes based on customer needs.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Created and sent price quotes to potential customers.
- Investigated any accidents or incidents occurring during deliveries.
- Tracked shipments using GPS systems and other tracking technologies.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Dispatched drivers according to customer demand.
- Assisted with customer requests and answered questions to improve satisfaction.
Laboratory Assistant
Eyeglass World
Peoria
06.2022 - 09.2023
- Roles involved a range of responsibilities in supporting scientific and research activities
- Sample Collection, Collecting and preparing samples for analysis or experimentation, Assisting optical scientists or researchers in conducting experiments and procedures
- Equipment Maintenance, Ensuring proper care and maintenance of laboratory equipment
- Data Entry and Analysis: Recording data accurately and assisting in data analysis
- Inventory Management, Managing laboratory supplies, chemicals, and equipment inventory
- Maintaining detailed records of experiments, procedures, and outcomes
- Actively handing all the administration tasks for the location dealing with patient scripts and files
- Contributing to the success of scientific projects and research endeavors.
- Performed laboratory experiments, including setting up and operating laboratory equipment.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Contract Administrator
Temp Agency
Phoenix, AZ
01.2022 - 05.2022
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Scheduled appointments, meetings and events for management staff.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled incoming calls and directed callers to appropriate department or employee.
Crew Member
Raising Canes
Indiana
01.2021 - 12.2021
- Roles and responsibilities included providing excellent customer service, preparing food and beverages, handling cash transactions, maintaining cleanliness, working collaboratively with other crew members, monitoring and restocking inventory, and performing opening or closing duties.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Tailored orders to address customer allergies and gluten concerns.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
High School Diploma -
Riley High School
South Bend, IN08-2021
Skills
- Attention to Detail
- Time Management
- Computer Proficiency
- Customer Service
- Multitasking
- Adaptability
- Scheduling Proficiency
- Database Management
- Office Administration
- Data Entry
- Training and Coaching
- Call Management
- Inbound and Outbound Calling
- Payment Processing
Projects
- Realtor Contract Training
- Training program for a contractor to gain knowledge in managing.
- Social Media Marketing Courses
- Legal Training and Associate Training
- Customer Service Training
-
Accomplishments
- Voted Best Learner by Culligan International location
- Awarded Academic Honors
- Data Base Entry Courses
- Computer Program courses
- Q4 Company reviews for company raises won 2x
Affiliations
- Gardening
- Art
- Reading
Timeline
Route Coordinator / CSR
Culligan Water
09.2023 - Current
Laboratory Assistant
Eyeglass World
06.2022 - 09.2023
Contract Administrator
Temp Agency
01.2022 - 05.2022
Crew Member
Raising Canes
01.2021 - 12.2021
High School Diploma -
Riley High School
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