Iriliam Guerrero
1707 Arthur St North Las Vegas,NV
Summary
Highly organized and detail-oriented Treatment Coordinator with extensive experience in patient management, treatment planning, and insurance coordination. Known for providing exceptional patient care and insuring smooth clinic operations. Skilled in communicating complex treatment plans clearly to patients, enhancing their understanding and comfort. Demonstrates strong abilities in scheduling, record-keeping, and financial coordination. Adept at building positive relationships with patients, staff, and insurance providers. Committed to maintaining a high level of professionalism and patient satisfaction in a fast-paced dental environment. Dependable seeking opportunity to expand skills and contribute to company success. Recognized as a hardworking professional who consistently goes above and beyond to achieve goals and meet deadlines. Maintains a strong work ethic, demonstrating integrity and honesty in all professional interactions. Pays meticulous attention to detail, ensuring accuracy and precision in every task. The dedication to thoroughness and quality is evident in the careful management of patient records, meticulous treatment planning, and consistent delivery of exceptional patient care. Known for a proactive approach to problem-solving, commitment to maintaining the highest standards of professionalism, and excellence in the dental field.
Overview
4
4
years of professional experience
Work History
Treatment Coordinator
Providence Dental
07.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Laid out potential payment plans for patients.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Reviewed X-rays to help patients determine best treatments.
Treatment Coordinator
Absolute Dental
05.2023 - 07.2024
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Created customized treatment plans for patients based on individual needs.
- Worked closely with dental billing department to ensure accurate coding of all services provided.
- Coordinated the delivery of care between various departments within the facility.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Provided education and resources to help patients understand their treatment options.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Conducted financial consultations with patient and set up payment plans.
- Assisted dentist in helping patients determine optimal treatment options.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Functioned as team leader and organized all treatment and placement activities
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Received and routed care team messages and documents to appropriate staff.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Communicated with patients with compassion while keeping medical information private.
Front Desk Receptionist
Absolute Dental Practice
10.2022 - 05.2023
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled sensitive information in a confidential manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, credit finance portals, and cash
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support including photocopying, faxing, and filing.
Front Desk Receptionist
Boca Dental and Braces
01.2021 - 10.2022
- Kept front of house clean and orderly.
- Delivered reliable customer service to guests upon arrival
- Collected payments for services and updated accounts to reflect new balances
- Fielded incoming telephone calls to answer questions, direct callers and take message for staff.
- Greeted, assisted and directed visitors with professional attitude.
- Ensured reception area remained clean, organized and presentable throughout day
- Collaborated with other departments to complete special projects as needed
- Responded promptly to email inquiries from both internal staff members and external guests
- Managed petty cash transactions, including reimbursements and expense reports
- Provided basic technical support for office equipment such as printers or fax machines.
- Helped guests with individual needs, offering information and assistance with issues
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV05-2018
Skills
- HIPAA Compliance
- Insurance Verification
- Patient Care Coordination
- Recordkeeping
- Financial Counseling
- Accurate filing proficiency
- Expertise of payment plans
- Appointment Scheduling
- X-ray interpretation skills
- Dental insurance expertise
- Patient Education
- Customer Service
- Goal Setting
- Payment Collection
- Office Administration
- Secretarial duties
- Organizational standards
- Critical Thinking Skills
- Performance Improvement
- Patient Outreach and Follow-Up
- Attention to Detail
- Care Planning
- Dental terminology knowledge
Accomplishments
- Have accomplished in being awarded as #1 in the company for being the best greeter in answering calls and outgoing calls
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Professional
References
References available upon request.
Education and Training
other
Timeline
Treatment Coordinator
Providence Dental
07.2024 - Current
Treatment Coordinator
Absolute Dental
05.2023 - 07.2024
Front Desk Receptionist
Absolute Dental Practice
10.2022 - 05.2023
Front Desk Receptionist
Boca Dental and Braces
01.2021 - 10.2022
High School Diploma -
Desert Pines High School
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