Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irin Agulan

Mesa,AZ

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Credit Bureau Advisor

Bridgecrest
04.2018 - Current


  • Maintain current knowledge of FCRA and CDIA guidelines for reporting and responding to disputes, including Metro2 knowledge according to the Credit Reporting Resource Guide (CRRG).
  • Responds to indirect disputes (ACDV's) in a timely manner while maintaining high level of quality assurance.
  • Manages and process direct disputes sent via postal mail.
  • Investigate and respond accurately and timely to adverse action and inquiry removal requests, including responding directly to the consumer.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Managed risk effectively by closely monitoring portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Loan Advisor

Bridgecrest
04.2017 - 04.2018
  • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
  • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
  • Maintains up-to-date customer contact information in the collections systems.
  • May be required to support other queues to facilitate teamwork in the department.
  • Meet or exceed production goals.
  • May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing)
  • Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.

Customer Service Representative

Mixed Bag Designs
01.2011 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Agent

Alaska Airlines
07.2015 - 10.2015
  • Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.
  • Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.
  • Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.
  • Assisted customers with special needs and quickly addressed and resolved customer complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Gaming Associate

PT Gaming
03.2009 - 01.2011
  • Monitored customers and searched for violations of gaming regulations and casino policies.
  • Responded to inquiries by addressing player questions about game operations and payouts.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Interacted with casino customers by answering questions, addressing concerns and handling escalations.

Education

Bachelor of Arts - Behavioral Sciences

University of Santo Tomas
Manila, Philippines

Skills

  • Analytical thinking
  • Time management
  • Written communication
  • Cross-functional coordination

Timeline

Credit Bureau Advisor

Bridgecrest
04.2018 - Current

Loan Advisor

Bridgecrest
04.2017 - 04.2018

Customer Service Agent

Alaska Airlines
07.2015 - 10.2015

Customer Service Representative

Mixed Bag Designs
01.2011 - 03.2017

Gaming Associate

PT Gaming
03.2009 - 01.2011

Bachelor of Arts - Behavioral Sciences

University of Santo Tomas

Similar Profiles

CREATE PROFILE
Irin Agulan